IT Infrastructure Support Expert

18 hours ago


Belfast, United Kingdom BT Full time

**Job Description:** We are seeking an experienced IT Infrastructure Support Expert to join our team in Belfast. As an IT Infrastructure Support Expert, you will be responsible for providing technical support and managed services to our customers using Data Services technologies.

The ideal candidate will have a strong background in IT infrastructure and a proven track record of delivering high-quality solutions. You will be working onsite 3 days per week and be part of a 24x7 shift rota.

We offer a competitive salary of £58,000 - £68,000 per annum, plus a 10% on-target bonus and BT Pension scheme with minimum 5% employee contribution and 10% BT contribution.

Key Responsibilities:

  • Resolve technical incidents, service requests, changes, or problems using Data Services technologies.
  • Deal with customer requests in line with Service definitions and SLAs.
  • Escalate and manage incidents and requests to vendors in a timely fashion.

Requirements:

  • Vendor Associate level qualification (e.g., CCNA) or equivalent experience.
  • Knowledge of Networking technologies including LAN, WAN, and Wireless Communications.
  • Strong service improvement and transformation skills.


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