Onsite IT Support Professional
4 weeks ago
HCLTech is a global leader in the tech and IT industry, and we're seeking a talented IT Field Service Technician to join our team. As an Onsite IT Support Professional, you will provide technical support to our clients in a fast-paced environment.
In this role, you will have frequent contact with users, peers, and managers, requiring excellent communication and interpersonal skills. You will also work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.
The ideal candidate will have minimum two years' experience in a deskside/field services/site support role, with good standard of spoken and written English. Experience working with European or US-based multinational corporations, preferably financial services, is preferred.
Responsibilities:
- Provide onsite IT support with good customer service, technical expertise, and timeliness in a client/3rd party environment.
- Work in a team environment with a collaborative approach to resolving customer problems and supporting other members of the Site Services department.
- Provide smart-hands support to other IT teams, including Audio Visual, Network, Server, and Print services.
- Use IT ticketing systems to respond to end-user issues.
- Participate in team projects as requested (upgrades/rollouts).
Requirements:
- Minimum two years' experience in a deskside/field services/site support role.
- Good standard of spoken and written English.
- Experience working with European or US-based multinational corporations, preferably financial services.
- Minimum experience 2+ years in field service support in a Microsoft technology environment (knowledge of Apple Mac support an advantage).
- Eligible to work in the target country.
- Must be prepared to work 5 days per week onsite (not remote).
- Participate in shift rotas (office hours) and on-call rota (out of hours).
- Must be prepared to join rota to cover public holidays when required.
Estimated Salary: $80,000 - $110,000 per annum, depending on location and experience.
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