Service Delivery Expert

7 days ago


Belfast, United Kingdom HCLTech Full time

**About the Role:**

We are seeking a highly skilled and experienced IT Support Specialist to join our team at HCLTech.

As a key member of our Field Services team, you will provide exceptional onsite IT support to our clients, utilizing your technical expertise and excellent customer service skills to resolve complex issues efficiently.

The ideal candidate will have a strong background in hardware and software troubleshooting, with experience working in a Microsoft technology environment. A degree in a technical field and relevant certifications will be advantageous.

You will work collaboratively with our team to deliver top-notch service, ensuring seamless support for our clients' IT needs.

Salary: $80,000 - $100,000 per year

**Key Responsibilities:**

  • Provide timely and effective onsite IT support to clients, resolving complex issues and improving overall satisfaction.
  • Develop and maintain knowledge of relevant product offerings, current support policies, and methods of support delivery.
  • Mentor and train junior team members, sharing your expertise and best practices.
  • Install new or upgraded hardware/software as assigned, ensuring smooth transitions and minimal disruption to clients.

Requirements:**

  • Minimum 2 years of experience in deskside/field services/site support role.
  • Strong analytical and troubleshooting skills, with a focus on PC hardware and MS Windows.
  • Excellent communication and interpersonal skills, with the ability to work effectively with clients and colleagues.
  • Eligible to work in the target country, with a valid work visa (if required).

Benefits:**

  • A supportive, diverse, and global team with a brilliant culture.
  • Great opportunities to upskill yourself and get involved with exciting projects.
  • Total Wellbeing is our focus, alongside professional excellence.


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