Technical Service Delivery Manager

7 days ago


Belfast, United Kingdom BT Full time
Data Support Team Lead
A unique opportunity has arisen for a Technical Service Delivery Manager to lead our Data Support team at BT. As a key figure in our engineering unit, you will be responsible for ensuring that technical support and services are delivered to our customers efficiently and effectively. The successful candidate will have a strong background in networking technologies and leadership skills.

Key responsibilities include:
• Leading a team of technical engineers to deliver support and services to customers.
• Working closely with other departments to identify areas for improvement and implement changes to processes and systems.
• Developing and implementing policies and procedures to ensure high-quality service delivery.

Requirements include:
• Vendor Associate level qualification (e.g., CCNA).
• Proven leadership and management experience.
• Strong communication and problem-solving skills.

This role comes with a competitive salary, around £80,000 - £100,000 per annum, along with additional benefits such as a pension scheme, bonus, and equal family leave.

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