Technical Service Delivery Leader
1 month ago
We're seeking an exceptional Technical Service Delivery Manager to drive customer satisfaction and service excellence for our cutting-edge products and platforms. As a key member of our team, you will play a vital role in building and scaling our service management capabilities, ensuring we continue to deliver outstanding experiences across multiple industries.
Key Responsibilities- Lead the delivery of market-leading customer experience for our innovative solutions
- Develop and implement strategies to enhance service levels and relationships with enterprise clients
- Maintain a working knowledge of ITIL and Agile Methodology, driving process improvements and efficiency gains
- Manage and optimize the use of ServiceNow, Jira, and Confluence to streamline operations
The Ideal Candidate
- Strong technical expertise with a passion for delivering exceptional customer service
- Proven track record of managing relationships and service levels in complex enterprise environments
- Excellent communication and leadership skills, with the ability to motivate and inspire teams
What We Offer
- An estimated salary of £80,000 - £110,000 per annum, depending on location and experience
- A flexible working environment that supports work-life balance
- Ongoing training and development opportunities to enhance your skills and career progression
- A comprehensive benefits package, including private healthcare, 25 days annual leave, and a generous company pension scheme
About Us
At PA Consulting, we believe that diversity and inclusion are essential to driving innovation and success. We strive to create an inclusive environment where everyone feels valued, respected, and empowered to contribute their best work. If you share our commitment to diversity and inclusion, we encourage you to apply for this exciting opportunity.
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