Help Desk Support Specialist

1 week ago


Belfast, United Kingdom Recruitment Partnership UK & Ireland Full time
About the Role

We are seeking a highly skilled Help Desk Support Specialist - IT Services to join our team in Belfast, UK. This is a full-time onsite position that offers a competitive salary of £25,000 - £35,000 per annum.

The successful candidate will be responsible for providing exceptional customer service and technical support to our users. They will work closely with other teams to ensure seamless IT operations and resolve technical issues efficiently.

To succeed in this role, you will need excellent communication and problem-solving skills, as well as a strong understanding of current PC operating systems and applications. Experience working in an ITIL environment is an advantage.

Key Responsibilities
  • Provide 1st line technical support via phone, email, and walk-ups
  • Record incidents and requests in the ITSM platform, ensuring correct categorization and SLA adherence
  • Troubleshoot issues and escalate to technical teams as necessary
  • Manage asset registers within the ITSM platform
  • Proactively engage with users to build relationships and ensure IT services are working effectively
Requirements
  • Experience working as a 1st line Service Desk Analyst
  • Basic/mid-level understanding of Citrix Administration, Office365, Document Management Systems, and ITSM Ticketing platforms
  • Ability to troubleshoot hardware remotely and locally
  • Excellent organizational and time management skills
  • Strong commitment to excellent customer service


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