IT Help Desk Professional

2 weeks ago


Belfast, United Kingdom Vanrath Full time

VANRATH is seeking an IT Help Desk Professional to join our team on a 12-month fixed term contract. This is an exciting opportunity to work in a dynamic environment providing technical support for a range of software and hardware systems.

Job Overview

You will act as the main contact for IT issues, logging, troubleshooting, and resolving incidents or escalating when necessary. Key responsibilities include delivering first-level IT support via phone, email, and self-service portal, as well as working under your Team Leader's guidance to manage queues and ensure timely issue resolution.

Requirements
  • Excellent customer service and communication skills
  • Tech-savvy and proactive attitude
  • Experience in Service Desk operations, ACD systems, ticketing, and IT service support tools
  • Knowledge of cloud-based solutions (Office 365, InTune, Azure) and 1+ year in IT support
Benefits

This is a great opportunity to develop your skills and knowledge in a dynamic environment with rotational shifts between 8:00 AM - 8:00 PM, Monday to Friday. Estimated salary is around £25,000 - £30,000 per annum.


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