Field Service Specialist
1 month ago
About the Role
As a Field Service Engineer at Revvity, you will play a critical role in delivering exceptional customer support and service to our clients. Your primary responsibility will be to perform field service activities, including installation, maintenance, and repair of our Life Science Diagnostics instrument portfolio.
Priorities and Objectives
- Perform field service activities as advised by coordinators and service/team leaders, ensuring high-quality service delivery and adherence to quality, regulatory, and compliance standards.
- Organize routine maintenance activities on a monthly basis, ensuring that all documentation and records are up-to-date and accurate.
- Provide first-line onsite user training on Diagnostics systems, ensuring that customers are equipped with the necessary knowledge and skills to effectively use our products.
- Ensure that all documentation, circuit diagrams, service data bulletins, and manuals are of the correct revision to undertake service on specific instrument types.
- Align personal working practices with departmental performance targets, actively demonstrating compliance with all team targets.
- Maintain personal service spares issued and inventory records to the highest standard, ensuring that all anomalies are quickly and effectively reported and resolved.
- Ensure that all tools and test equipment are adequate to perform the service required, and that all test equipment issued is calibrated at the specified times.
- Complete all Work Orders and associated documentation within a day of completion, ensuring that all E-Learning, Expense Claims, and Vehicle-related forms are returned on time.
- Perform specific and agreed tasks as defined through the Goal statements, already embedded in the Company Culture.
Qualifications & Experience
- Bachelor's Degree, HNC, or equivalent in Electronic Engineering + Chemistry/Biology to senior school level.
- Full Driving Licence.
- Significant years of experience in a related Customer Service Environment.
- Preference will be given to candidates with experience in Liquid Handling, High Content Screening, or Immunoassay Systems in a clinical environment, although full training will be given.
- Broad understanding of Prenatal and Neonatal Screening as well as Revvity Diagnostics Systems an advantage, although training will be given where necessary.
- Expert PC user with a knowledge of Microsoft OS (XP, 7, 10), ability to network PCs, and an appreciation of Laboratory Information Systems.
- Background in Electronics preferably gained in a high-technology service environment, together with an understanding of analytical and clinical instrument applications.
- Incumbent must have excellent people management and motivational skills.
- Excellent verbal and written communication skills; an additional language would be an advantage.
- Ability to communicate in a professional manner with customers on all levels, providing service information, technical data, and general help as necessary.
- Negotiating and influencing skills.
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