Application Support Specialist

2 hours ago

Reading, Reading, United Kingdom Itineris Full time

{"h1": "Job Title: Application Support Consultant", "p": "As a key member of our Service Delivery Team, you will provide 2nd and 3rd line functional and technical support to our customers after their go live. Your primary responsibility will be to ensure the high availability of UMAX functionalities, monitor for any disruptions in use, and guarantee high reachability for user help requests (incidents & bugs) and short lead times for standard and non-standard changes.", "ul": [{"li": "Treat Records initiated by the Customer (key users):"}, {"li": "Incidents/bug fixes: diagnose and solve the problem or in case adjustments must be made (incl. development, testing and deployment), give status updates to the customer, follow up & close the incident."}, {"li": "Functional changes (prioritized by the customer): perform impact analysis (in time, money – in case of an RFC - and other Impact), determine which functional changes are recorded to which sprint backlog and (after approval of the customer) realize the functional change."}, {"li": "Assure a professional and successful service delivery approach towards the customer."}, {"li": "Participate in project and implementation activity to support the service readiness ahead of go live."}, {"li": "Respect all agreements between Itineris and the Customer, as set in the Service Level Agreement (SLA) document."}, {"li": "Provide input, advice and training to key-users and colleagues."}, {"li": "Take part in project related activities as required."}, {"li": "Participate in the outside business hours standby schedule to ensure the resolution of incidents."}, {"li": "When functional questions arise, bridge between the client's organization and the Itineris Operations team."}], "h2": "What You Bring", "ul": [{"li": "Strong interest in functional business processes."}, {"li": "Min. 2-3 years previous experience in an Application support role."}, {"li": "Knowledge of a business application (ERP) is a MUST."}, {"li": "MS Dynamics AX or D365 experience is a plus."}, {"li": "Strong customer focus, is quality driven and proactive."}, {"li": "Client facing experience."}, {"li": "In-depth analytical and problem-solving skills."}, {"li": "Quick learner – and eager to learn."}, {"li": "Result-oriented and responsible (= takes ownership).", "li": "Team player with a flexible attitude."}, {"li": "Fluent in English, with excellent oral & written communication skills."}, {"li": "Willing to travel regularly to the client's premises (Reading).", "li": "UK residents with RTW only (we do not offer sponsorships).", "p": "We are looking for a highly skilled and motivated individual to join our team as an Application Support Consultant. If you have a strong interest in functional business processes and a proven track record in application support, we encourage you to apply for this exciting opportunity.", "p": "As a key member of our Service Delivery Team, you will have the opportunity to work with a variety of customers and develop your skills in functional business processes, application support, and customer service.", "p": "If you are a quick learner, a team player, and have excellent communication skills, we would love to hear from you.", "p": "Please note that we do not offer sponsorships, so you must be a UK resident with the right to work.", "p": "We look forward to receiving your application.", "p": "Thank you for considering this opportunity.", "p": "Sincerely,", "p": "Itineris Recruitment Team"}

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