Application Support Specialist

20 hours ago


Reading, Reading, United Kingdom Itineris Full time
About the Role

We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the high availability and optimal performance of our UMAX application.

Key Responsibilities
  • Ticket Management: Treat customer-initiated records, diagnose and resolve incidents, and provide timely updates to customers.
  • Functional Changes: Perform impact analysis, determine functional changes to be implemented, and realize changes after customer approval.
  • Service Delivery: Ensure a professional and successful service delivery approach, respecting agreements outlined in the Service Level Agreement (SLA) document.
  • Collaboration: Provide input, advice, and training to key-users and colleagues, and participate in project-related activities as required.
  • Standby Support: Participate in outside business hours standby schedules to ensure incident resolution.
Requirements
  • Experience: Minimum 2-3 years of experience in an Application Support role.
  • Skills: Strong customer focus, quality-driven, proactive, and analytical skills.
  • Education: Knowledge of business applications, particularly ERP systems, is an asset.
  • Language: Fluent in English with excellent oral and written communication skills.
About Us

Itineris is a leading provider of software solutions for water and energy utilities. Our UMAX application automates business processes, enabling utilities to better engage with their customers. We are committed to delivering exceptional service and support to our customers.



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