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Application Support Specialist

2 months ago

Reading, Reading, United Kingdom Itineris Full time
About the Role

We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the smooth operation of our UMAX application.

Key Responsibilities
  • Treat Records Initiated by Customers: Diagnose and resolve incidents, bugs, and functional changes in a timely and efficient manner.
  • Incident Management: Provide status updates, follow up, and close incidents in accordance with our Service Level Agreement (SLA).
  • Functional Changes: Perform impact analysis, determine changes to be recorded, and implement functional changes after customer approval.
  • Service Delivery: Ensure a professional and successful service delivery approach towards customers.
  • Project Support: Participate in project and implementation activities to support service readiness ahead of go-live.
  • SLA Compliance: Respect all agreements between Itineris and customers as set in the SLA document.
  • Training and Development: Provide input, advice, and training to key-users and colleagues.
  • Standby Schedule: Participate in outside business hours standby schedule to ensure incident resolution.
  • Client Liaison: Bridge between client organizations and the Itineris Operations team for functional questions.
Requirements
  • Strong Interest in Functional Business Processes: Minimum 2-3 years of experience in an Application Support role.
  • Technical Skills: MS Dynamics AX or D365 experience is a plus.
  • Customer Focus: Strong customer focus, quality-driven, and proactive.
  • Communication Skills: Fluent in English with excellent oral and written communication skills.
  • Team Player: Team player with a flexible attitude.
  • Travel Requirements: Willing to travel regularly to client premises.