Application Support Specialist
3 weeks ago
We are seeking a skilled Application Support Analyst to join our team. As a key member of our IT department, you will be responsible for providing 2nd line IT and application support, as well as contributing to ongoing project work.
Key Responsibilities:- Gather information on IT service issues and map operational business issues to the underlying application and infrastructure architecture.
- Investigate and resolve IT and application incidents.
- Triage IT incidents and provide timely support to users.
- Ability to understand and extract key information from investigations.
- Experience working within an ITIL framework.
- Excellent communication skills.
The role will require at least one day per month in our Reading office.
We look forward to hearing from you and discussing this exciting opportunity further.
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