Application Support Specialist
3 days ago
We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the high availability and optimal performance of our UMAX application.
Key Responsibilities:
- Provide 2nd and 3rd line functional and technical support to customers, resolving incidents and bugs in a timely and efficient manner.
- Collaborate with the Service Delivery Team to ensure seamless application management, support, and maintenance.
- Develop and maintain strong relationships with customers, understanding their business needs and providing tailored solutions.
- Participate in project activities to ensure service readiness and successful go-live outcomes.
- Contribute to the development of functional changes, prioritized by customers, and ensure their successful implementation.
- Respect and adhere to Service Level Agreements (SLAs) and ensure a professional service delivery approach.
- Provide input, advice, and training to key-users and colleagues.
Requirements:
- Minimum 2-3 years of experience in an Application Support role.
- Strong knowledge of business applications (ERP) and MS Dynamics AX or D365 experience is a plus.
- Excellent analytical and problem-solving skills, with a strong customer focus and quality-driven approach.
- Fluent in English, with excellent oral and written communication skills.
- Ability to travel regularly to client premises and willingness to work flexible hours.
About Us:
Itineris is a leading provider of software solutions for water and energy utilities, with a strong focus on customer satisfaction and service delivery excellence.
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Reading, Reading, United Kingdom Itineris Full time{"h1": "Job Title: Application Support Consultant", "p": "As a key member of our Service Delivery Team, you will provide 2nd and 3rd line functional and technical support to our customers after their go live. Your primary responsibility will be to ensure the high availability of UMAX functionalities, monitor for any disruptions in use, and guarantee high...
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Reading, Reading, United Kingdom Itineris Full timeJob Title: Application Support ConsultantAbout the Role:We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the smooth operation of our UMAX application.Key Responsibilities:Diagnose and resolve...
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Reading, Reading, United Kingdom Itineris Full timeJob Title: Application Support ConsultantAbout the Role:We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the smooth operation of our UMAX application.Key Responsibilities:Diagnose and resolve...
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Reading, Reading, United Kingdom Itineris Full time{"title": "Application Support Consultant", "description": "Job SummaryWe are seeking a highly skilled Application Support Consultant to join our team at Itineris. As a key member of our Service Delivery Team, you will provide 2nd and 3rd line functional and technical support to our customers after their go live.The ideal candidate will have a strong...