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Application Support Specialist

2 months ago

Reading, Reading, United Kingdom Itineris Full time
About the Role

We are seeking a highly skilled Application Support Specialist to join our team at Itineris. As a key member of our Service Delivery Team, you will be responsible for providing exceptional support to our customers, ensuring the high availability of our UMAX functionalities and guaranteeing high reachability for user help requests.

Key Responsibilities
  • Incident Management: Diagnose and resolve technical issues, provide status updates to customers, and follow up to close incidents.
  • Functional Changes: Perform impact analysis, determine functional changes to be recorded, and implement changes after customer approval.
  • Service Delivery: Ensure a professional and successful service delivery approach towards customers, participate in project activities, and provide input, advice, and training to key-users and colleagues.
  • Standby Schedule: Participate in the outside business hours standby schedule to ensure the resolution of incidents.
  • Business Opportunities: Detect new business opportunities and communicate them to the Business Development team.
Requirements
  • Strong Interest in Functional Business Processes.
  • Minimum 2-3 years of experience in an Application Support role.
  • MS Dynamics AX or D365 experience is a plus.
  • Customer Focus, quality-driven, and proactive.
  • Client-Facing experience.
  • In-Depth Analytical and Problem-Solving skills.
  • Quick Learner and eager to learn.
  • Result-Oriented and responsible.
  • Team Player with a flexible attitude.
  • Fluent in English, with excellent oral and written communication skills.
  • Knowledge of a business application (ERP is an asset).
  • Willing to travel regularly to client premises.
  • UK residents with RTW only