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Application Support Specialist

2 months ago

Reading, Reading, United Kingdom Itineris Full time
Job Overview

We are seeking a highly skilled Application Support Consultant to join our Service Delivery Team at Itineris. As a key member of our team, you will provide exceptional support to our UK customers, ensuring the smooth operation of our UMAX application.

Key Responsibilities

  • Deliver 2nd and 3rd line functional and technical support to customers, resolving incidents and bugs in a timely manner.
  • Collaborate with the Service Delivery Team to ensure high availability of UMAX functionalities and provide proactive support to customers.
  • Participate in project activities to support service readiness and ensure a professional and successful service delivery approach.
  • Provide input, advice, and training to key-users and colleagues, ensuring a seamless customer experience.
  • Take part in standby schedules to ensure the resolution of incidents outside of business hours.

Requirements

  • Strong interest in functional business processes and a minimum of 2-3 years of experience in an Application Support role.
  • Knowledge of a business application (ERP) is a must, with MS Dynamics AX or D365 experience being a plus.
  • Excellent customer focus, quality-driven, and proactive approach.
  • Strong analytical and problem-solving skills, with the ability to learn quickly and take ownership of tasks.
  • Fluent in English, with excellent oral and written communication skills.
  • Willingness to travel regularly to client premises and reside in the UK.