Application Support Specialist

1 month ago


Reading, Reading, United Kingdom Punter Southall Group Full time

Overview

We are seeking a skilled 2nd Line Application Support Analyst to join our team, providing 2nd line IT & application support, as well as being involved in ongoing project work.

Responsibilities include gathering information on IT service issues, mapping operational business issues to the underlying application and infrastructure architecture, investigating and resolving IT and application incidents, and triaging IT incidents.

The role will require at least 1 day a month in the Reading office.

We're looking for someone with the ability to understand and extract key information from investigations, experience working within an ITIL framework, and excellent communication skills.



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