Application Support Specialist
3 days ago
About the Role
We are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.
Key Responsibilities
- Provide 2nd line IT and application support to our clients
- Investigate and resolve IT and application incidents
- Triage IT incidents and gather information on IT service issues
- Map operational business issues to the underlying application and infrastructure architecture
Requirements
- Experience working within an ITIL framework
- Excellent communication and problem-solving skills
- Ability to understand and extract key information from investigations
Working Arrangements
The successful candidate will be required to work at least one day a month in our Reading office.
About Us
Punter Southall Group is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and are looking for talented individuals to join our team.
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