Application Support Specialist

3 days ago


Reading, Reading, United Kingdom Punter Southall Group Full time

About the Role

We are seeking a highly skilled 2nd Line Application Support Analyst to join our team at Punter Southall Group.

Key Responsibilities

  • Provide 2nd line IT and application support to our clients
  • Investigate and resolve IT and application incidents
  • Triage IT incidents and gather information on IT service issues
  • Map operational business issues to the underlying application and infrastructure architecture

Requirements

  • Experience working within an ITIL framework
  • Excellent communication and problem-solving skills
  • Ability to understand and extract key information from investigations

Working Arrangements

The successful candidate will be required to work at least one day a month in our Reading office.

About Us

Punter Southall Group is a leading provider of employee benefits and financial services. We are committed to delivering exceptional service to our clients and are looking for talented individuals to join our team.



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