IT Service Desk Specialist
4 weeks ago
Church International Limited is seeking a highly motivated 2nd Line Service Desk Engineer to join our dynamic team. The ideal candidate will have experience working with managed service providers (MSPs) and service desks, collaborating with third-party companies to optimize IT performance.
In this role, you will be responsible for handling Service Desk incident tickets, including acting as an escalation point for complex issues. You will also follow both customer and internal processes for request tickets to ensure consistency and quality.
We offer a competitive salary of £35,000-£45,000 per annum, depending on experience, plus benefits such as a comprehensive pension scheme, employee discounts, and opportunities for professional development.
If you are passionate about IT and eager to advance your career, we encourage you to apply.
Key Responsibilities:
• Handle Service Desk incident tickets, including acting as an escalation point for complex issues.
• Follow both customer and internal processes for request tickets to ensure consistency and quality.
• Visit customer sites to deliver IT Surgery days and complete troubleshooting tasks.
Requirements:
• Minimum of 2 years in an IT support role.
• At least 2 years of experience in Network Management & Support.
• Strong troubleshooting skills for Windows desktop systems.
• Cisco CCNA or CCNP certification.
• Microsoft 365, Azure, or security certifications.
• Experience with Microsoft 365, InTune & Azure administration.
• Proficiency in Microsoft Teams administration.
• Expertise in Windows Desktop Operating Systems.
• Experience with Apple OS and Apple Mac support.
• Familiarity with the Microsoft Office Suite.
• Proficient in laptop/desktop and thin client support.
• Experience with Microsoft Server 2008–2016.
• Cisco, Fortinet, and Ubiquiti Networking experience.
• Excellent communication skills and a customer service-oriented mindset.
Benefits:
• Competitive salary: £35,000-£45,000 per annum.
• Comprehensive pension scheme.
• Employee discounts.
• Opportunities for professional development.
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