Complaints Resolution Analyst
2 weeks ago
NatWest seeks a highly experienced Customer Service & Operations Analyst to join our Complaints team.
About the RoleThis exciting opportunity involves working with a supportive team to resolve customer complaints and queries.
Key Responsibilities- Investigate customer inquiries, respond promptly, and process transactions efficiently.
- Support training and knowledge sharing across the team to achieve success.
- Participate in initiatives to enhance customer service and processes.
- Analyze errors and customer complaints to identify trends and training needs.
To excel in this role, you must have:
- Expertise in complaint handling procedures.
- Awareness of current financial services trends and regulations.
- Ability to work accurately, meet deadlines, and maintain attention to detail.
- Excellent written and verbal communication skills.
- Familiarity with the financial services industry and its customers.
We offer excellent benefits, career growth opportunities, and a chance to develop your skills and expertise within the company.
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Claims Resolution Professional
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Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeJob Title: Claims Resolution ProfessionalCV-Library is seeking an experienced Claims Resolution Professional to join our team. The ideal candidate will be responsible for managing a caseload of claims, providing exceptional customer service, and meeting client Service Level Agreements (SLAs).The successful candidate will have a salary of approximately...
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Dispute Investigation Officer
3 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom Focus Resourcing Group Careers Full time**Job Title:** Complaints Resolution SpecialistJob SummaryWe are looking for a skilled Complaints Resolution Specialist to join our team at Focus Resourcing Group Careers. In this role, you will investigate complaints and ensure that promises are kept.ResponsibilitiesCollate and analyse data from various sources to produce a timeline of eventsMonitor and...
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Complaints Resolution Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeUniversity Hospitals of North Midlands NHS Trust is a leading provider of healthcare services in the region. We are seeking a skilled Complaints Resolution Specialist to join our team and help us deliver exceptional patient care.Job SummaryThe Complaints Resolution Specialist will be responsible for investigating and resolving patient complaints, as well as...
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Complaints Resolution Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeAbout the RoleWe are seeking a highly skilled Customer Experience Officer to join our team at Triumph Consultants Ltd. As a Complaints Resolution Specialist, you will play a critical role in ensuring that our customers receive exceptional service and support.You will be responsible for managing complaints, providing first point of contact resolution, and...
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Complaints Resolution Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeRole Overview:This is an exciting opportunity to join our team as a Complaints Resolution Specialist - Housing at Triumph Consultants Ltd. As a key member of our customer service team, you will be responsible for managing complaints and ensuring that all issues are resolved in a timely and satisfactory manner.About the Job:You will need a good level of...
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Support Operations Team Lead
4 weeks ago
Southend-on-Sea, Southend-on-Sea, United Kingdom CV-Library Full timeCustomer Support RoleJob Overview:We are seeking an experienced Customer Support Coordinator to join our team in Brentwood, Essex. As a key member of our support operations team, you will play a critical role in ensuring excellent customer service standards are met.Key Responsibilities:Manage all customer communications, including emails, phone calls, and...
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Customer Complaint Resolution Expert
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time**Job Description:**As a Care Coordinator in our Vodafone UK Consumer team, you will play a critical role in resolving complex customer complaints. This requires strong communication and interpersonal skills, as well as the ability to work autonomously and make informed decisions.You will be responsible for investigating and reviewing cases, working closely...
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Help Desk Analyst
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeAbout the JobThe Customer Support Analyst will play a vital role in maintaining the highest level of customer satisfaction, working closely with the Service Desk team to ensure prompt and effective resolution of incidents and service requests.Key Performance IndicatorsTo maintain a high level of customer satisfaction through excellent communication and issue...
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Customer Resolution Specialist
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeRole OverviewIn this dynamic role, you will be responsible for resolving complex customer complaints in a timely and efficient manner. Your exceptional communication skills and ability to empathize with customers will enable you to build strong relationships and drive positive outcomes.About the RoleThis is an exciting opportunity to join Vodafone's Consumer...
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Computer Systems Analyst
4 weeks ago
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Senior Test Analyst
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom GerrardWhite Full timeWe are looking for a skilled Senior Test Analyst to play a critical role in ensuring the quality of our applications and systems.About GerrardWhiteWe value excellence and innovation, and we are committed to delivering top-quality software solutions. Our team is made up of experienced professionals who are passionate about quality assurance and testing.Job...
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Customer Service Ambassador
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeJob SummaryThis role is an excellent opportunity for a Customer Service professional to join Triumph Consultants Ltd as a Complaints Resolution Specialist. The ideal candidate will have experience in managing complaints, providing exceptional customer service, and developing training programs.We are looking for someone who can work effectively in a...
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Customer Experience Allocation Specialist
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Hometree Full timeKey ResponsibilitiesCustomer Interaction: Handle incoming customer calls professionally, providing accurate and timely information about appointment times, service dates, and other inquiries.Collaboration: Coordinate with engineers, suppliers, and third parties to arrange home repairs and boiler servicing, ensuring smooth communication and efficient service...
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Vodafone Consumer Advocate
1 month ago
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Care Coordinator Specialist
1 month ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full time**About the Role:**We are seeking a skilled Care Coordinator to join our Vodafone UK Consumer team. As a dynamic global community, we empower our employees to achieve great things.In this role, you will be responsible for managing complex customer complaints and utilizing your natural curiosity, tenacity, active listening, and relationship building skills to...
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Global Incident Resolution Expert
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout Us: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at all times.Job Description: We are seeking a highly...
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Computer Systems Analyst
2 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Cathcart Technology Full timeWe are seeking a talented IT Support Engineer to join our Cathcart Technology team. As an IT Support Engineer, you will play a key role in providing technical support and maintenance across our business. Your primary responsibility will be to assist system users with computer support and IT maintenance, ensuring efficient resolution of issues from initial...
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Sales Team Technical Lead
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Compliance and Governance Director
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom Michael Page (UK) Full timeAbout Our RoleWe are seeking an experienced professional to lead our governance and compliance function, working closely with our leadership team to ensure seamless operations.Job DescriptionThe ideal candidate will have strong analytical skills, the ability to develop effective compliance programs, and a track record of providing evidence-based...
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Help Desk Solutions Professional
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Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Title: Global Incident Resolution ExpertCompany Overview: bet365 is a leading online gaming company that offers a wide range of sports betting, casino, and poker products to customers around the world. Our mission is to provide a safe and enjoyable gaming experience for all our customers, and we are committed to delivering exceptional customer service at...