Complaints Resolution Analyst

2 weeks ago


SouthendonSea, Southend-on-Sea, United Kingdom NatWest Full time

NatWest seeks a highly experienced Customer Service & Operations Analyst to join our Complaints team.

About the Role

This exciting opportunity involves working with a supportive team to resolve customer complaints and queries.

Key Responsibilities
  • Investigate customer inquiries, respond promptly, and process transactions efficiently.
  • Support training and knowledge sharing across the team to achieve success.
  • Participate in initiatives to enhance customer service and processes.
  • Analyze errors and customer complaints to identify trends and training needs.
Requirements

To excel in this role, you must have:

  • Expertise in complaint handling procedures.
  • Awareness of current financial services trends and regulations.
  • Ability to work accurately, meet deadlines, and maintain attention to detail.
  • Excellent written and verbal communication skills.
  • Familiarity with the financial services industry and its customers.
Benefits

We offer excellent benefits, career growth opportunities, and a chance to develop your skills and expertise within the company.



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