Support Operations Team Lead
4 days ago
Job Overview:
We are seeking an experienced Customer Support Coordinator to join our team in Brentwood, Essex. As a key member of our support operations team, you will play a critical role in ensuring excellent customer service standards are met.
Key Responsibilities:
- Manage all customer communications, including emails, phone calls, and portal enquiries.
- Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
- Prepare and submit reports on customer interactions and issue resolutions.
- Liaise with contractors and external partners to ensure seamless service delivery.
- Develop and implement effective workflows to optimize customer support operations.
- Identify areas for improvement and implement changes to enhance customer experience.
- Participate in performance metrics and quality control processes to ensure high standards.
Requirements:
- Proven experience in customer support or coordination roles, preferably in construction or related industries.
- Excellent communication and problem-solving skills to effectively manage customer complaints and issues.
- Strong analytical and organizational skills to analyze data and make informed decisions.
- Ability to adapt to changing priorities and deadlines in a fast-paced environment.
What We Offer:
A competitive salary, a supportive work environment, and opportunities for personal and professional development.
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