Support Operations Team Lead

4 days ago


SouthendonSea, Southend-on-Sea, United Kingdom CV-Library Full time
Customer Support Role

Job Overview:
We are seeking an experienced Customer Support Coordinator to join our team in Brentwood, Essex. As a key member of our support operations team, you will play a critical role in ensuring excellent customer service standards are met.

Key Responsibilities:
  1. Manage all customer communications, including emails, phone calls, and portal enquiries.
  2. Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction.
  3. Prepare and submit reports on customer interactions and issue resolutions.
  4. Liaise with contractors and external partners to ensure seamless service delivery.
  5. Develop and implement effective workflows to optimize customer support operations.
  6. Identify areas for improvement and implement changes to enhance customer experience.
  7. Participate in performance metrics and quality control processes to ensure high standards.

Requirements:
  1. Proven experience in customer support or coordination roles, preferably in construction or related industries.
  2. Excellent communication and problem-solving skills to effectively manage customer complaints and issues.
  3. Strong analytical and organizational skills to analyze data and make informed decisions.
  4. Ability to adapt to changing priorities and deadlines in a fast-paced environment.

What We Offer:
A competitive salary, a supportive work environment, and opportunities for personal and professional development.

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