Maintenance Support Team Lead

1 week ago


SouthendonSea, Southend-on-Sea, United Kingdom CBW Staffing Solutions Full time
Main Responsibilities
  • Team Management: Lead, motivate, and manage a team of helpdesk operatives who handle maintenance calls and email requests.
  • Process Oversight: Ensure all helpdesk processes are followed efficiently, meeting KPIs and SLAs.
  • Performance Monitoring: Regularly review and assess the performance of helpdesk staff, providing feedback and guidance to maintain high standards.

You will also be responsible for client interaction, preparing and presenting regular reports on helpdesk performance, identifying areas for improvement, and implementing solutions.



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