Customer Experience Allocation Specialist

3 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom Hometree Full time
Key Responsibilities
  • Customer Interaction: Handle incoming customer calls professionally, providing accurate and timely information about appointment times, service dates, and other inquiries.
  • Collaboration: Coordinate with engineers, suppliers, and third parties to arrange home repairs and boiler servicing, ensuring smooth communication and efficient service delivery.
  • Complaint Resolution: Record all customer complaints and dissatisfaction accurately, resolving issues at first contact whenever possible or escalating them appropriately to senior handlers.


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