Customer Experience Advocate
3 weeks ago
Job Title: CUSTOMER EXPERIENCE ADVOCATE
We are seeking an exceptional individual to join our team as a Customer Experience Advocate at Triumph Consultants Ltd. The successful candidate will be responsible for delivering outstanding customer service and ensuring that all customers receive a high-quality experience.
The estimated salary for this role is £15.38 per hour PAYE, with the opportunity to work 37 hours per week, Monday to Friday. This temporary assignment is expected to last between 6-7 months.
About the Role:
- Provide excellent customer service by acting as a conduit for proactive outbound communications.
- Lead on the management of complaints, Housing Ombudsman cases, MP service requests, Councillor enquiries, Freedom of Information Requests (FOI's), and complex customer issues.
- Be responsible for providing first-point-of-contact resolution to all customers accessing the Unitas feedback service.
- Work closely with all services areas within the business to investigate and resolve issues.
- Deliver training programmes to develop approaches that embed learning.
About You:
- You should have a good level of education, including Maths and English (GCSE Grade A*-C) or equivalent.
- NVQ level 2 or an equivalent qualification in a subject relevant to providing outstanding customer service is desirable.
- You should have a minimum of 12 months recent experience in a similar role, ideally within a public sector organisation.
- A strong understanding of customer feedback procedures and awareness of housing legislation is essential.
-
Vulnerable Customer Advocate
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeJob Title: Vulnerable Customer AdvocateEstimated Salary: £45,000 - £60,000 per annumAbout the Job:We are seeking a highly skilled and empathetic Vulnerable Customer Advocate to join our team in Stoke-on-Trent. As a key member of our Consumer team, you will be responsible for managing complex customer complaints and ensuring that all issues are resolved...
-
Patient Advocate
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £28,000 - £35,000Patient AdvocateWe are seeking a dedicated Patient Advocate to join our team at beBee Professionals in Stoke-on-Trent. The ideal candidate will be responsible for providing patient care, advocating for patient needs, and collaborating with other healthcare professionals to ensure excellent patient outcomes.Main Responsibilities:Assess and monitor patient...
-
Student Success Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Aspire People Full timeEmpower Students as a Student Success AdvocateWe are seeking passionate and dedicated individuals to join our team as Student Success Advocates in secondary schools across Stoke-on-Trent and Newcastle-under-Lyme.As a Student Success Advocate, you will be instrumental in supporting students' academic and personal growth, working closely with teachers and...
-
Inclusive Education Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeIf you're passionate about making a difference in the lives of individuals with special educational needs and disabilities (SEND), we want to hear from you!As an Inclusive Education Advocate, you will play a crucial role in promoting inclusivity and diversity within our schools and communities. Your expertise and enthusiasm will help us create a more...
-
Litigation Consultant Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Portfolio Group Full timeSenior Litigation Consultant Advocate Job Summary:We are seeking a highly experienced advocate to join our team as a senior litigation consultant advocate. This is a challenging and rewarding role that requires exceptional advocacy skills, knowledge of employment law, and ability to work effectively with colleagues and clients.The successful candidate will...
-
Employment Law Advocate
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Austin Fraser Full timeJob Overview:Austin Fraser is seeking an experienced Employment Law Advocate to join their team as a Senior Litigation Consultant. The ideal candidate will have strong advocacy skills and be able to manage complex cases in Employment Law.Key Responsibilities:Represent clients in employment tribunal casesProvide advocacy services to a broad range of...
-
Patient Care Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeWe are seeking a highly motivated Patient Care Advocate to join our team at University Hospitals of North Midlands NHS Trust. This exciting opportunity will allow you to create a positive and supportive environment for patients, families, and staff.Job OverviewThe ideal candidate will have experience in complaints handling, customer service, or a related...
-
Special Education Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Austin Fraser Full timeAustin Fraser is seeking a Special Education Advocate to join our team in Stoke - On - Trent. As a Special Education Advocate, you will play a critical role in supporting students with special needs in various settings.This is an exciting opportunity to develop your skills and experience in special education. You will work closely with teachers and other...
-
Employment Law Advocate
4 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Portfolio Group Full timeJob Title:Employment Law AdvocateAbout the Job:We are seeking an experienced Employment Law Advocate to join our team in The Portfolio Group. As a key member of our Business Consultancy, you will be responsible for representing clients in employment tribunal cases and providing advocacy services to business clients.Main Responsibilities:Representation in...
-
Clean Environment Advocate
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob DescriptionWe are seeking a Clean Environment Advocate to join our team. In this role, you will be responsible for maintaining the highest standards of cleanliness throughout our offices.Key responsibilities include emptying bins, hoovering, mopping, and high and low level dusting. You will also need to use cleaning machinery, such as buffers and carpet...
-
Employment Law Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Portfolio Group Full timeJob Title: Employment Law AdvocateWe are seeking an experienced Employment Law Advocate to join our team at The Portfolio Group. As a key member of our Business Consultancy, you will be responsible for representing clients in employment tribunal cases and providing advocacy services across various industries.About the Role:* Represent clients in employment...
-
Customer Service Advocate
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Avidity Full timeJob DescriptionAvidity is looking for a Retail Customer Liaison to assist in promoting our technology products in-store.This part-time role offers an estimated £10,200 per annum, with opportunities for bonuses.Duties include interacting with customers, supporting sales events, and contributing to a positive retail experience.Benefits include comprehensive...
-
Patient Advocate
3 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £28,000 - £35,000We are seeking a dedicated Patient Advocate to join our team at beBee Professionals in Stoke-on-Trent.Key Responsibilities:Assess and monitor patient health, administering medications and treatments as required.Collaborate with physicians and other healthcare professionals to develop patient care plans.Provide education and support to patients and their...
-
Student Success Advocate
3 months ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom beBee Professionals Full time £18,000 - £25,000We are seeking a Student Success Advocate to join our team at beBee Professionals in Stoke-on-Trent. The successful candidate will provide individualized support to students with special educational needs, working closely with teachers to implement individualized education plans (IEPs) and foster a positive and inclusive learning environment.Key...
-
Public Cloud Advocate, Delivery Domain
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeAbout the Role:">We are seeking a talented Public Cloud Advocate to join our delivery domain. As a key member of our technology team, you will be responsible for deploying, operating, and supporting cloud resources.Key Responsibilities:">">Working as an embedded Cloud Platform Engineer within a software function to deploy, operate, and support related cloud...
-
Youth Housing Advocate
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Service Care Recruit Full timeEmpowering Young People in Independent LivingThis is an excellent opportunity for a motivated and compassionate Youth Housing Advocate to make a real difference in the lives of young people in Stoke-on-Trent. Our charity is committed to providing essential guidance and support to help them thrive within the community.The Job DescriptionDevelop Life Skills:...
-
Advocate and Case Manager
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom The Portfolio Group Full timeAbout the Opportunity:We are seeking an experienced Advocate and Case Manager to join our team in The Portfolio Group. As a key member of our Business Consultancy, you will be responsible for representing clients in employment tribunal cases and providing advocacy services to business clients.Main Responsibilities:Representation in Employment Tribunals: You...
-
Family Law Advocate
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeAbout the RoleWe are seeking a skilled and experienced Family Fee Earner to join our team. As a key member of our family law department, you will be responsible for managing your own caseload of privately funded work.Your primary responsibilities will include:Providing expert advice to individuals and families on matters such as private law children matters,...
-
Customer Experience Expert
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Arnold Clark Group Full timeAt Arnold Clark Group, we are currently seeking a Customer Experience Expert to create an outstanding customer experience at our Vauxhall branch in Stoke-on-Trent. The estimated salary for this role is £25,000 - £30,000 per annum.About the RoleThis is a fantastic opportunity for a customer service superstar who is full of bright ideas about how to create...
-
Customer Experience Liaison
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeJoin Our TeamWe are excited to announce an opportunity for a talented individual to join our team at Triumph Consultants Ltd as a Customer Experience Officer. In this role, you will be responsible for delivering exceptional customer service and resolving complaints in a timely and effective manner.The estimated salary for this role is £15.38 per hour, and...