Patient Care Advocate

14 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

We are seeking a highly motivated Patient Care Advocate to join our team at University Hospitals of North Midlands NHS Trust. This exciting opportunity will allow you to create a positive and supportive environment for patients, families, and staff.

Job Overview

The ideal candidate will have experience in complaints handling, customer service, or a related field. You will be responsible for resolving patient concerns, providing emotional support, and promoting a culture of excellence within our hospital.

This role requires excellent communication and interpersonal skills, as well as the ability to work effectively with diverse groups. If you are passionate about delivering exceptional patient care and making a difference in people's lives, we encourage you to apply.

Key Responsibilities
  • Resolve patient complaints and concerns in a timely and professional manner
  • Provide emotional support and guidance to patients and their families
  • Collaborate with healthcare teams to promote a positive patient experience
  • Develop and implement strategies to improve patient satisfaction and engagement
Requirements
  • Knowledge of NHS complaints handling procedures and policies
  • Experience in customer service or a related field
  • Excellent communication and interpersonal skills
  • Ability to work effectively in a fast-paced environment

Salary: £26,530 - £29,114 pa pro rata



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