Customer Experience Liaison
6 days ago
We are excited to announce an opportunity for a talented individual to join our team at Triumph Consultants Ltd as a Customer Experience Officer. In this role, you will be responsible for delivering exceptional customer service and resolving complaints in a timely and effective manner.
The estimated salary for this role is £15.38 per hour, and we offer a competitive benefits package.
To succeed in this position, you will need:
- A good level of education, including Maths and English (GCSE Grade A*-C) or equivalent.
- NVQ level 2 or an equivalent qualification in a subject relevant to providing outstanding customer service.
- At least 12 months of recent experience in a similar role, ideally within a public sector organisation.
- Excellent communication and interpersonal skills, with the ability to establish positive relationships with staff, customers, and stakeholders.
- An in-depth knowledge of customer feedback procedures and housing legislation.
- Ability to analyse data and identify service improvement requirements.
Key Responsibilities:
- Resolve customer complaints and enquiries in a fair and timely manner.
- Develop and deliver training programs to improve customer service skills.
- Collaborate with other teams to resolve issues and ensure satisfactory outcomes.
- Act as a customer excellence expert, providing advice and support to colleagues.
-
Customer Experience Liaison
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeWe are seeking a highly skilled Customer Experience Liaison to join our team at University Hospitals of North Midlands NHS Trust. This exciting opportunity will allow you to create a positive and supportive environment for patients, families, and staff.Job OverviewThe ideal candidate will have experience in customer service, complaints handling, or a related...
-
Customer Service Liaison
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vast Services: Investing in communities Full timeRole OverviewWe are seeking a highly approachable and professional individual to join our Reception team as a Customer Service Liaison. This role will involve providing exceptional support to patients, families, and visitors, ensuring they feel welcome and cared for throughout their experience with Vast Services.
-
Justice System Liaison
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom NHS Full timeNHS Justice System Liaison RoleWe are looking for a dynamic and compassionate individual to join our NHS team as a Justice System Liaison. The successful candidate will be responsible for providing high-quality information to key decision makers in youth and criminal justice agencies, including the police, courts, probation, and Youth Offending Teams...
-
Healthcare Liaison Specialist
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full timeJob OverviewWe are seeking an experienced Healthcare Liaison Specialist to join our team at University Hospitals of North Midlands NHS Trust. This exciting opportunity will see you work closely with our Virtual Ward Matrons to deliver Case Management, Bed Management, and Acuity Management for patients suitable for Supported Early Discharge.The successful...
-
Justice System Liaison
2 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom North Staffordshire Combined Healthcare Trust Full timeRole Description:We are seeking a Justice System Liaison to join our team, working closely with colleagues within the IOH community pathway to provide holistic support to individuals with needs and vulnerabilities throughout the criminal justice system. The successful candidate will have personal lived experience of the criminal justice system and an...
-
Customer Service Liaison
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom EE Full timeRole OverviewLooking to utilise your problem-solving skills in a customer-facing role? Our Home Connections team is seeking an individual who can provide technical support to our customers. Key responsibilities include resolving customer queries and resolving technical issues. This role is perfect for individuals who enjoy gaming or tinkering with...
-
Volunteer Liaison Officer
3 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vast Services: Investing in communities Full timeJob DescriptionWe are seeking a caring and compassionate Volunteer Liaison Officer to join our team at Vast Services: Investing in communities.This role is perfect for someone who enjoys engaging with people and providing a sympathetic ear to those in need.The ideal candidate will have excellent social skills, be warm and caring, and have good listening...
-
Community Training Liaison
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV-Library Full timeCommunity Training Liaison Job Description:Job Overview:Pathway Group is seeking a highly motivated and results-driven Community Training Liaison to join our team. As an Apprentice Business Development Officer, you will play a crucial role in expanding our reach in Stoke and Staffs by engaging with local communities, building relationships with job centres,...
-
Customer Experience Advocate
15 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Triumph Consultants Ltd Full timeJob Title: CUSTOMER EXPERIENCE ADVOCATEWe are seeking an exceptional individual to join our team as a Customer Experience Advocate at Triumph Consultants Ltd. The successful candidate will be responsible for delivering outstanding customer service and ensuring that all customers receive a high-quality experience.The estimated salary for this role is £15.38...
-
Customer Experience Expert
3 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Arnold Clark Group Full timeAt Arnold Clark Group, we are currently seeking a Customer Experience Expert to create an outstanding customer experience at our Vauxhall branch in Stoke-on-Trent. The estimated salary for this role is £25,000 - £30,000 per annum.About the RoleThis is a fantastic opportunity for a customer service superstar who is full of bright ideas about how to create...
-
Customer Experience Advisor
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom CV Recruitment Full timeJob DescriptionWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Experience Advisor. This exciting opportunity involves working with a world leader in the design, development, and manufacture of electronics for OEM, Motorsport, and Aviation.The successful candidate will be responsible for delivering an excellent...
-
Customer Experience Advocate
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vodafone Full timeStoke-on-Trent Sales RoleWe are seeking a Business Development Associate to join our team at our Contact Centre in Stoke-on-Trent. This is an exciting opportunity to develop your sales skills and provide an excellent customer experience, with no prior experience necessary.The estimated salary for this role is £20,000 - £25,000 per annum, depending on...
-
Customer Experience Expert
1 week ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom bet365 Full timeJob Overview: As a Customer Experience Expert at bet365, you will be responsible for delivering exceptional customer service and support to our employees worldwide. This role requires a high level of technical expertise, combined with excellent communication and interpersonal skills.You will need to be able to work effectively in a fast-paced environment,...
-
Customer Experience Specialist
5 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Andy File Associates Ltd Full timeThe role of a Field Service Technician with Andy File Associates Ltd involves providing top-notch customer service while ensuring the seamless installation, maintenance, and repair of mobile folding furniture solutions. As a key member of our team, you will be responsible for delivering exceptional experiences to our clients across various sectors, including...
-
Volunteer Community Liaison
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vast Services: Investing in communities Full timeAbout the OpportunityThis is an excellent chance to gain new skills and experience while making a real difference in your community. As a Volunteer Community Liaison, you will work closely with our team to raise awareness of dementia services and promote them within local communities.You will be responsible for participating in community events, engaging...
-
Customer Experience Specialist
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom McCurrach UK Ltd Full timeAbout the RoleWe are looking for a skilled Brand Ambassador to represent our company in the retail environment.As a key member of the team, you will be responsible for providing outstanding customer experiences, working within the retail environment, and supporting in training and sales events.Key Responsibilities include:Delivering exceptional customer...
-
Customer Experience Coordinator
2 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom ENGINEERINGUK Full timeAbout UsWe are a leading retailer in the UK, dedicated to delivering exceptional customer experiences and driving business growth. Our mission is to be every customer's favourite way to shop, whether they are at home or on-the-go.We believe that our people are our greatest asset, and we are committed to providing ongoing training and development...
-
Libraries and Heritage Volunteer Liaison
14 hours ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Vast Services: Investing in communities Full timeVast Services: Investing in communities invites applications for the role of Libraries and Heritage Volunteer Liaison. The ideal candidate will be warm and caring, with excellent communication skills to engage participants and promote local awareness of chess groups.As a key member of our team, you will provide valuable support to Chess Groups in libraries,...
-
Customer Experience Associate
4 weeks ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Genting Casinos Full timeWe are seeking a talented and motivated individual to join our Genting Casinos team as a Food & Beverage Team Member. In this temporary position, you will have the opportunity to develop your skills and experience in a fast-paced hospitality environment.Key ResponsibilitiesAs a Food & Beverage Team Member, your key responsibilities will include:Providing...
-
Local Government Liaison
6 days ago
Stoke-on-Trent, Stoke-on-Trent, United Kingdom Torbay Council Full timeTorbay Council offers a unique opportunity to work in a fantastic location, with a real momentum building and a shared sense of purpose and ambition. As a Local Government Liaison, you will play a key role in ensuring that the council's governance procedures are followed correctly, including running quasi judicial panels and full range of different types of...