Customer Experience Expert

17 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

Job Overview: As a Customer Experience Expert at bet365, you will be responsible for delivering exceptional customer service and support to our employees worldwide. This role requires a high level of technical expertise, combined with excellent communication and interpersonal skills.

You will need to be able to work effectively in a fast-paced environment, handling multiple tasks and priorities simultaneously. Your strong analytical and problem-solving skills will enable you to troubleshoot complex technical issues and provide effective solutions.

Main Tasks:

  • Responding to customer inquiries and resolving technical issues.
  • Providing expert guidance and support to colleagues to ensure they have the necessary skills and knowledge to perform their roles.
  • Developing and maintaining comprehensive knowledge of our systems and procedures.
  • Working collaboratively with internal stakeholders to drive process improvements and enhance customer satisfaction.

Estimated Salary: $65,000 - $85,000 per annum, dependent on location and experience.



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