Customer Experience Specialist

14 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom Andy File Associates Ltd Full time

The role of a Field Service Technician with Andy File Associates Ltd involves providing top-notch customer service while ensuring the seamless installation, maintenance, and repair of mobile folding furniture solutions. As a key member of our team, you will be responsible for delivering exceptional experiences to our clients across various sectors, including events, schools, offices, and more.

We are looking for a dedicated individual with strong mechanical aptitude and excellent communication skills to join our team as a Field Service Technician. In this role, you will have the opportunity to work independently, visiting customer sites within a designated geographical region and carrying out servicing, repairs, inspections, and other tasks as required.

Key responsibilities include:

  • Delivering excellent customer experiences
  • Visiting customer premises in a timely manner and adhering to scheduled appointments
  • Carrying out annual servicing of all products
  • Fulfilling repairs using stock from your vehicle
  • Documenting repairs or replacements and capturing images as necessary
  • Conducting inspections as requested

To succeed in this role, you should possess:

  • Experience with the installation, maintenance, and repair of mechanical or structural products (experience with furniture is an advantage)
  • Strong mechanical aptitude and knowledge of tools and equipment used for assembling and repairing furniture
  • Excellent troubleshooting skills with the ability to diagnose and resolve mechanical or product-related issues quickly
  • Strong communication and interpersonal skills, with a customer-focused attitude

We offer a competitive salary of £27,000 - £28,000 per annum, plus a range of benefits, including a van, petrol allowance, and 20 days holiday (rising to 25 days after 3 years). If you are a skilled and motivated individual looking to join a dynamic team, please apply for this exciting opportunity.



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