Complaints Resolution Specialist

5 days ago


StokeonTrent, Stoke-on-Trent, United Kingdom University Hospitals of North Midlands NHS Trust Full time

University Hospitals of North Midlands NHS Trust is a leading provider of healthcare services in the region. We are seeking a skilled Complaints Resolution Specialist to join our team and help us deliver exceptional patient care.

Job Summary

The Complaints Resolution Specialist will be responsible for investigating and resolving patient complaints, as well as providing guidance and support to patients and their families. This role requires strong analytical and problem-solving skills, as well as excellent communication and interpersonal skills.

Key Responsibilities
  • Investigate and resolve patient complaints in a fair and impartial manner
  • Provide guidance and support to patients and their families
  • Collaborate with healthcare teams to develop and implement strategies to improve patient satisfaction and engagement
  • Analyze data and trends to identify areas for improvement

Salary: £26,530 - £29,114 pa pro rata

We offer a competitive salary and benefits package, as well as opportunities for career development and growth. If you are passionate about delivering exceptional patient care and making a difference in people's lives, we encourage you to apply.



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