Windows Technical Support Specialist

11 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom AVC (StairBox) LTD Full time
Job Title: Windows Technical Support Specialist

The estimated salary for this role is £38,000 - £50,000 per annum.

This role involves working as a member of the Sales Team at AVC (StairBox) LTD, where you will provide first-line technical support to the team. Key responsibilities include ensuring exceptional customer service and fostering strong customer relationships through effective management of inbound sales calls and distribution of support tickets. Additionally, you will assist in resolving customer complaints, provide updates on outstanding balances and rejected delivery slots to the Sales Team, and record call statistics.

Responsibilities include:
  • Managing inbound sales calls and resolving customer complaints
  • Providing first line technical support to the Sales Team
  • Distributing customer Support Tickets within agreed timescales
  • Recording call stats daily

Requirements:
  • Strong customer service skills
  • Ability to work effectively in a team environment
  • Excellent communication skills


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