Technical Support Specialist

17 hours ago


StokeonTrent, Stoke-on-Trent, United Kingdom bet365 Full time

As a key member of our IT team, you will provide exceptional support to our employees worldwide as a Technical Support Specialist.

Job Description

We are seeking a highly skilled and customer-focused Help Desk Professional to join our fast-paced Service Desk team. As a key point of contact for all users, you will be responsible for resolving incidents and service requests in a timely and professional manner.

The ideal candidate will possess strong interpersonal and customer service skills, with the ability to communicate effectively over phone calls and Live Chat. You will work closely with various teams to ensure that business critical processes are adhered to, while maintaining and administering user accounts in line with security requirements.

You will be required to troubleshoot and resolve technical issues, providing remote and on-site support and fixes where necessary. Your excellent problem-solving skills and attention to detail will enable you to meet our high standards for incident resolution and customer satisfaction.

With a focus on delivering exceptional customer experiences, you will answer phone calls within agreed Service Level Agreements (SLA's) and handle Live Chats efficiently and professionally. You will also be responsible for logging, progressing, and providing updates on tickets for incidents and service requests.

We offer a competitive estimated salary of £25,000 - £30,000 per annum, depending on experience, plus a range of benefits including opportunities for career development and growth within our organization.

If you are a motivated and customer-centric individual with a passion for delivering exceptional support, we encourage you to apply for this exciting opportunity.



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