Technical Support Specialist
7 days ago
Job Description: We are seeking a highly skilled Technical Support Specialist to join our team at bet365. As a key member of our Service Desk, you will be responsible for providing exceptional customer service and technical support to our employees worldwide.
The ideal candidate will possess strong interpersonal and customer service skills, with excellent technical, analytical, and troubleshooting abilities. You will be required to communicate effectively over calls and Live Chat to troubleshoot, capture information, and escalate as required, in line with business processes.
Main Responsibilities:
- Responding to phone calls within Service Level Agreements (SLA's) while providing an outstanding customer experience.
- Handling Live Chats efficiently and professionally.
- Logging, progressing, and providing updates on tickets for incidents and service requests.
- Ensuring first-line incidents are resolved quickly and efficiently.
- Investigating second-line incidents and promptly escalating where necessary.
- Managing open incidents, working with second and third-line teams to achieve the fastest resolution based on incident SLA's.
- Providing remote and on-site support and fixes.
- Maintaining and administering user accounts in line with security requirements.
Compensation: The estimated salary for this position is $60,000 - $80,000 per annum, depending on location and experience. This figure is subject to variation based on individual factors.
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