Front of House Lead

5 days ago


Southwark, Greater London, United Kingdom Compass UK & Ireland Full time
Customer Experience Lead Required

£33,408 per annum

We are looking for a highly skilled Customer Experience Lead to join our team at the National Theatre in London. This is an exciting opportunity to work in a dynamic environment, driving customer satisfaction and loyalty, and contributing to business growth.

The successful candidate will have a proven track record of delivering exceptional customer experiences, leading teams, and achieving sales targets. As a key member of our front-of-house team, you will be responsible for overseeing the delivery of operations, managing inventory levels, and ensuring that all systems and equipment are in working order.

About the Role:

This role is ideal for someone who is passionate about delivering exceptional customer experiences, has excellent communication skills, and is able to work well under pressure. You will be required to work evenings, weekends, and bank holidays, as well as rotate shifts to ensure that we provide 24/7 coverage.

Main Responsibilities:
  • Drive customer satisfaction and loyalty through exceptional service delivery, resulting in increased sales and revenue growth.
  • Lead and motivate teams to deliver exceptional customer experiences, exceeding customer expectations and feedback.
  • Develop and implement effective training programs for team members, ensuring they have the skills and knowledge required to deliver exceptional customer experiences.
  • Maintain the highest standards of cleanliness and safety, conducting regular audits to identify areas for improvement.
  • Collaborate with cross-functional teams to drive business growth, achieve sales targets, and improve operational efficiency.
Requirements:
  • Minimum 2 years' experience in a similar role, with a proven track record of delivering exceptional customer experiences and achieving sales targets.
  • Excellent leadership and communication skills, with the ability to motivate and inspire teams.
  • Flexible - willing to work evenings, weekends, and bank holidays, as well as rotate shifts to ensure 24/7 coverage.
  • Personal Licence (desirable).
  • Knowledge of EPOS and procurement systems (Desirable).


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