Front of House Coordinator
2 weeks ago
The Dixon, Tower Bridge - Autograph Collection by Marriott is seeking a Front of House Coordinator to join our dynamic team. As a Front of House Coordinator, you will be responsible for ensuring the smooth operation of our Front of House department. With your excellent communication skills and passion for customer service, you will play a crucial role in delivering outstanding service to our guests.
Main Responsibilities:
• Ensure data accuracy in all guest-related records.
• Adhere to all procedures regarding payment acceptance, including credit cards, cash, and foreign currency exchange.
• Complete tasks on designated task list in a timely and efficient manner.
• Be fully conversant with hotel systems, including PMS (Opera), Marriott Global Source, and other relevant systems.
About You:
• Previous experience in guest-facing roles within the tourism and hospitality industry is preferred.
• Strong communication skills and ability to interact effectively across various channels.
• Interpersonal skills and customer-centric approach ensuring seamless and memorable guest experiences.
• Attention to detail and accuracy, with ability to manage own time effectively.
Salary: £38,000 - £48,000 per annum, depending on experience.
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Front of House Lead
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Guest Experience Manager
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