Hotel Ambassador

4 days ago

Southwark, Greater London, United Kingdom The Dixon, Tower Bridge - Autograph Collection by Marriott Full time
About The Role
As a Hotel Ambassador, you will play a pivotal role in providing an exceptional experience for our guests. We are seeking a dedicated and proactive individual to join our dynamic Front of House team.

Main Responsibilities:
• Ensure efficient and welcoming experiences for guests from arrival to departure.
• Address guest comments and concerns promptly, efficiently, and courteously.
• Provide tailored recommendations to guests based on individual preferences.
• Maintain in-depth knowledge of hotel products and services.
• Collaborate with the Front of House team to maintain high service standards.

About You:
• Previous experience in guest-facing roles within the tourism and hospitality industry is preferred.
• Strong communication skills and ability to interact effectively across various channels.
• Interpersonal skills and customer-centric approach ensuring seamless and memorable guest experiences.
• Attention to detail and accuracy, with ability to manage own time effectively.

Salary: £35,000 - £45,000 per annum, depending on experience.

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