Front of House

4 months ago

Southwark, United Kingdom edyn Full time

**Front of House / Receptionist / House Host / Night Host / Head Host**

**We are looking for Front of House staff to join our teams across London.**

Our desire to inspire soulful hospitality is taking us on a journey of evolution and growth, making our presence felt in major cities across the UK and Europe. We entrust our vision, purpose, and brand to the hands of our teams. It’s a big responsibility and this is why we seek and develop unique individuals to lead the charge.

We’re looking for...
- **House Hosts**:

- **Night House Hosts**:

- **Head Hosts**
- Please note that previous hospitality experience is desirable, but not essential._

In an (overly simplistic) nutshell, our Hosts are...
- **Confident, warm, and effervescent individuals, focussed on curating an experience that each one of our guests desires from the moment they step over our threshold.**:

- **Endlessly curious - reading our guests and adapting approaches to suit the individual and not the masses.**

But most importantly they are humans like us. We don’t believe in a work persona, we avoid hierarchy and we connect with empathy and honesty. Our Hosts are able to deliver our ideology with a positive and resilient attitude.

Our Hosts don’t shy away from the fundamentals either; they embrace our systems and tech and they are eager to learn and evolve.

When guests return home inspired, with stories to tell and discoveries to share, you will have been successful. They will come back more often and tell others. As the newest member of our team, you’ll make sure guests feel genuinely special - from the day they reserve, until the minute they check out.

**What it looks like.**
- Creating tell-your-mates experiences that make guests want to keep coming back
- Being ‘in the know’ on local goings-on and inspiring guests with new ideas
- Acknowledging and acting on guest reviews in a way that shows we care
- Handling complaints with a can-do attitude
- Utilising our systems like a specialist (Mews, Rezlynx); resolving payment queries and system errors.
- Most importantly, you’ll be the friendly face that greets them at the desk and is the embodiment of what we call ‘**soulful hospitality’**,

**Values you’ll share.**
- Courage to question, evolve and be human
- Curiosity to seek out innovation, change and creativity
- Confidence to challenge convention and look for better ways to do and be
- Accountability and the desire to empower those around you
- Freedom to be yourself at work, just as much as at play
- Acceptance that perfection doesn’t exist and no one has a monopoly on good ideas
- Recognition of humanity in yourself and others to learn fast, evolve and grow

In return we offer you a **bonus scheme, 22 days holiday (including the option to buy more if you want them), wellbeing benefits (including a Cash Plan, Gym Discounts and an Employee Assistance Programme), free nights in our properties across the UK and Europe, awesome recognition schemes, excellent learning and development opportunities, the chance to travel, pension (the tax efficient way), company sick pay and further benefits** tailored to your individual needs.

**When and Where?**

We believe in working flexibly - this includes flexibility in work location, working days (including weekends and bank holidays in operations) and working hours. This may be ad hoc or permanent flexibility. Ask your recruiting manager or see our careers page for more information.

**We have a range of roles available across our London properties, including a variety of shift patterns and hours.**

**Our properties are based across the city, including Bermondsey, St Pauls, Kensington, Canary Wharf, and more.**

**About edyn**

**Diversity, Equity, and Inclusion Statement**

edyn’s Purpose is to build brands designed around Soulful Hospitality -we create sanctuaries where free thinkers can nourish and enliven their souls. This is only possible if the growth of our company is centred around a deep respect for humanity. Everyone at edyn should feel free and safe to express their ideas, state their opinions and share their lived experiences in an environment of openness, tolerance, and curiosity.

This principle sits at the heart of our approach to improving diversity and inclusion. We have established goals and supporting commitments which will help us ensure that everyone in edyn feels a sense of belonging, regardless of their background or identity.

We are on a DEI journey that we have yet to complete, and we acknowledge our failures or weaknesses as we discover them. Our principle & goals are clear, and we travel together to seek to drive change, evolve ourselves and the edyn community.

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