Complaints/Compliance Officer
1 day ago
Repairs Complaints / Compliance Officer Role to start ASAP
SE London
On-going contract position - 3 days on site and 2 day working from home
Between £24-27ph PAYE
Leading Social Housing Organisation requires a Complaints Officer to support the compliance team and deliver excellent compliance performance and smooth day to day repairs service to residents and front-line staff. The role will include answering the phone, supporting management in compiling reports and monitoring KPIs and dealing with day to day queries from front line staff, ensuring they are routed appropriately within the team.
Managing a caseload of complaints received from our Residents and Service Users received via the following platforms: email, telephone, and our online resident portal.
Consult with and develop engagement process with all relevant colleagues within the Property Services Division. Collate information and prepare a stage 1 complaint response.
Review the information provided, ensuring it has addressed each concern raised by the customer complaint.
Support and lead on the activities required as set out in the Building Compliance Framework for the properties Certitude owns or leases.
Support the Housing Team and operational managers in overseeing the repair performance of Certitude partner landlord's maintenance contractors, ensuring that non-performance issues are escalated to senior housing managers where appropriate.
Attend ad hoc building inspections when required and ensure that repair audit findings are resolved in a timely manner for the properties owned by Certitude and those where Certitude do not provide tenancy management.Key skills:
Liaising with Solicitors/Contractor's
Accountable for the accuracy and completeness of your work, remaining calm under pressure, making informed and reasonable decisions.
Excellent complaint handling and communication skills and actively seek to improve working practices and customer service.
Take responsibility for your own learning and development
Excellent PC skills including Microsoft Word and Excel
Excellent verbal and writing skills
-
Compliance Officer
5 months ago
Southwark, United Kingdom Zorba Consulting Ltd Full time**Compliance Officer with IT &/or data security compliance and administration experience required by expanding SaaS provider to work in a remote or hybrid capacity (London).** Reporting to the Compliance Manager, the role will provide daily support for all aspects of compliance for the business with a main focus on ISO27001. **Salary**: To £35K + benefits...
-
Library Officer
5 months ago
Southwark, United Kingdom Fox Morris Group Full timeFox Morris are working with Southwark Council in relations to finding a Library Officer to start work ASAP! **Responsibilities** - To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties and...
-
Library Officer
5 months ago
Southwark, United Kingdom Fox Morris Group Full timeFox Morris are working with Southwark Council in relations to finding a Library Officer to start work ASAP! **PRINCIPAL RESPONSIBILITIES** - To provide a high level of customer care, welcoming customers and volunteers to the library, introducing them to the range of services available, joining new members, carrying out reception and circulation desk duties...
-
Representations Officer
5 months ago
Southwark, United Kingdom CRA GROUP LIMITED Full time3 months contract with Southwark Council_ **Job Summary**: - To undertake the quasi-judicial role of a Representations Officer and makes decisions on the enforcement of Penalty Charge Notices (PCNs) up to and including those which have been transferred to the Enforcement Agents following County Court action. - To provide a high-quality service in terms of...
-
Parking Appeals Officer
2 months ago
Southwark, United Kingdom CV-Library Full timeParking Appeals Officer Must have good working knowledge on Parking Appeals Key result areas/overview: Parking Appeals officers are there to provide a responsive service to users of parking service Dealing with correspondence, appeals, permits, telephone, calls, income, refunds, complaints, court & bailiffs To represent the client where necessary at...
-
Contract Officer
5 months ago
Southwark, United Kingdom CRA GROUP LIMITED Full time3-4 months contract with Southwark Council_ **Job Summary**: - To support the service and appropriate manager in the day to day running of all functions within the team, contributing to building safety and compliance legislations for the repairs service. - To assist in the day-to-day delivery of the team’s repair projects. - To help develop and manage...
-
Principal Licensing Officer
3 weeks ago
Southwark, United Kingdom CV-Library Full timeAre you a seasoned licensing professional with leadership experience and a drive to make a tangible difference in regulatory standards? We are seeking a Principal Licensing Officer to lead and oversee the licensing team, ensuring effective regulation, enforcement, and compliance within the community. This is an opportunity to work in a senior role where your...
-
Library Officer
5 months ago
Southwark, United Kingdom Fox Morris Group Full time_**Library Officer - Southwark Council - Fully Office Based **_ Good afternoon, I have come across your details on CV Library, Reed, Linkedin and Total Jobs. **Fox Morris Group** are working to recruit a **Library Officer** **6+ month ongoing contract** **Rate - Please submit CV with rate you are seeking.** **JOB PURPOSE** To work as a member of a...
-
Library Officer
5 months ago
Southwark, United Kingdom CRA GROUP LIMITED Full time1 month contract with A Local Authority_ **Job Summary**: - To deliver an efficient and effective public service in the library, maintaining a high level of customer care; and to contribute to the Library Service’s aim to provide the best quality and accessible library and information service to all members of the community. **Key...
-
Business Support Officer
6 months ago
Southwark, United Kingdom Colbern Limited Full time371113-4460-2474 NCD Business Support Officer Southwark Contract £14.93 per hour Our client is looking for an experienced Business Support Officer. 1. To provide a comprehensive and efficient administrative service to the Department. 2. To utilise the Council’s financial system SAP to create vendors, raise purchase orders, and effect payments in line...
-
Housing Officer
5 months ago
Southwark, United Kingdom Omega Recruitment Group Full time**Job Title : Housing Officer** Job Category : Housing Category : Agency Workers Client : Southwark Council IR35 Status : Inside IR35 Hours Per Week : 36.00 Start Time : 09:00 End Time : 17:00 **PAYE Rate**: £21.42 ph (Basic Rate £19.11 + 12.07% holiday pay) + exclusive retention bonus of upto £1000.00 per year if employed via Omega Recruitment...
-
Support Letting Officer
1 month ago
Southwark, United Kingdom CV-Library Full timeJD: Supported Lettings Officer Hybrid Summary Requires someone who has experience of working with ex offenders in housing need and with an understanding of the support available to them on release from prison. You will lead on assessing and supporting this cohort to secure accommodation in the private rented sector procured by colleagues within the...
-
Representations Officer
4 weeks ago
Southwark, United Kingdom CV-Library Full timeWorking on behalf of a Local Authority, Aatom Recruitment has a new opportunity for a Representations Officer on a 2 months contract initially with a possibility of further extension. Role: Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of...
-
Parking Appeals Officer
1 month ago
Southwark, United Kingdom Unity Recruitment Full timeParking Appeals OfficerWe are seeking a highly skilled Parking Appeals Officer to join our team at Unity Recruitment. As a Parking Appeals Officer, you will be responsible for providing a responsive service to users of parking services, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs.Key...
-
Parking Appeals Officer
1 month ago
Southwark, United Kingdom Unity Recruitment Full timeParking Appeals OfficerWe are seeking a highly skilled Parking Appeals Officer to join our team at Unity Recruitment. As a Parking Appeals Officer, you will be responsible for providing a responsive service to users of parking services, dealing with correspondence, appeals, permits, telephone calls, income, refunds, complaints, court & bailiffs.Key...
-
Representations Officer
1 month ago
Southwark, United Kingdom CV-Library Full timeRepresentations Officer Southwark Contract £19.11 per hour Our client is looking for an experienced Representations Officer. Must have 6 months (or more) experience in dealing with Formal Representations and/or informal appeal made against the PCN (issued within London). Full understanding of TMA 2004 & RTA 1991 is required. PURPOSE OF THE JOB As a...
-
Business Support Officer
5 days ago
Southwark, United Kingdom CV-Library Full timeBusiness Support Officer Southwark - Hyrbid Role Job Role Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints. Main...
-
Business Support Officer
5 months ago
Southwark, United Kingdom 3M Resourcing Ltd Full time3M resourcing are working with the local authority to recruit a Business Support Officer. **Purpose of Role**: To provide a comprehensive support and facilitation service to the Exchequer Services division including the provision of excellent customer service at the initial point of contact for Home Ownership Services, Garages, Housing Income, facilities...
-
Business Support Officer
1 month ago
Southwark, United Kingdom CV-Library Full timeBusiness Support Officer Southwark Job Role Provides customer focussed Parks and Leisure services through ensuring the effective delivery of the Arboricultural Contract, divisional performance reporting, effective budget monitoring and responsible for stakeholder management through customer enquiries and complaints. Provide admin support to the tree...
-
Senior Licensing Manager
3 weeks ago
Southwark, United Kingdom Carrington West Full timeJob DescriptionWe are seeking a highly experienced and skilled Principal Licensing Officer to lead and oversee our licensing team. The successful candidate will be responsible for ensuring effective regulation, enforcement, and compliance within the community.Key ResponsibilitiesProvide strong leadership to the licensing team, setting objectives, managing...