Reception Team Lead
4 days ago
Key Responsibilities:
- Lead the front desk team to ensure seamless guest check-ins, check-outs, and throughout their stay.
- Develop and implement effective strategies to drive guest satisfaction and loyalty.
- Collaborate with other departments to ensure excellent service delivery across all areas of the hotel.
- Conduct regular training sessions to enhance the skills and knowledge of the front desk team.
What We Offer:
- A competitive salary of £26,707 per annum, reflecting the hotel's commitment to attracting and retaining top talent.
- Opportunities for career advancement and professional growth within a dynamic and supportive environment.
- A comprehensive benefits package, including worldwide employee discounts, hotel discounts, and access to an Employee Assistance Line.
Requirements:
- Previous experience in a similar role or as a supervisor in a hospitality setting.
- Exceptional leadership and communication skills, with the ability to motivate and inspire others.
- Strong analytical and problem-solving skills, with the ability to work under pressure and make informed decisions.
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