Reception Team Lead

4 days ago


Southwark, Greater London, United Kingdom Residence Inn by Marriott London Bridge Full time
Job Overview: We are seeking a highly skilled and experienced Guest Service Operations Manager to join our team at the Residence Inn by Marriott London Bridge. This is a fantastic opportunity for someone who is passionate about delivering exceptional guest experiences and wants to take their career to the next level.

Key Responsibilities:
  • Lead the front desk team to ensure seamless guest check-ins, check-outs, and throughout their stay.
  • Develop and implement effective strategies to drive guest satisfaction and loyalty.
  • Collaborate with other departments to ensure excellent service delivery across all areas of the hotel.
  • Conduct regular training sessions to enhance the skills and knowledge of the front desk team.

What We Offer:
  • A competitive salary of £26,707 per annum, reflecting the hotel's commitment to attracting and retaining top talent.
  • Opportunities for career advancement and professional growth within a dynamic and supportive environment.
  • A comprehensive benefits package, including worldwide employee discounts, hotel discounts, and access to an Employee Assistance Line.

Requirements:
  • Previous experience in a similar role or as a supervisor in a hospitality setting.
  • Exceptional leadership and communication skills, with the ability to motivate and inspire others.
  • Strong analytical and problem-solving skills, with the ability to work under pressure and make informed decisions.

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