Ecommerce Operations Manager

5 days ago


Hatfield, Hertfordshire, United Kingdom Ocado Retail Ltd Full time
About the Role

Ocado Retail Ltd is seeking a highly skilled Ecommerce Executive to join our team on a 6-month fixed-term contract. As an Ecommerce Executive, you will play a crucial role in driving the success of our online retail business.

Key Responsibilities
  • External Account Management: Develop and maintain strong relationships with suppliers, ensuring seamless communication and collaboration to achieve business objectives.
  • Internal Account Management: Work closely with internal stakeholders to ensure effective communication and coordination of promotional activities.
  • Workload Management: Plan, prioritize, and manage workload to meet deadlines and deliver high-quality results.
  • Quality Control: Ensure all suppliers have up-to-date application guides and templates, and that all banners are correct and meet brand guidelines.
  • Design: Create internal banners, understand brand guidelines, and optimize media within set guidelines.
  • Stream Management: Manage the delivery of day-to-day output, using insights data to report on effectiveness and identify areas for improvement.
  • Strategy: Think critically about how owned plans and actions affect others in the same workstream, and collaborate with colleagues to drive business growth.
Day-to-Day Duties
  • Share up-to-date application guides and templates with all suppliers.
  • Update guidelines and supporting content for internal and external parties.
  • Check artwork against Ocado Retail application guides.
  • Correct or feedback to suppliers as required.
  • Upload all banners into Scribe.
  • Liaise with Trading Managers and Assistants to ensure promos are correct and checked on time.
  • Liaise with the Merchandising team to deliver completed assets on time.
  • Proactively communicate workload status to business partners.
  • Develop and maintain positive relationships with all stakeholders.
  • Set up the SFC sheet.
  • Create NST's.
  • Brief suppliers.
  • Download media.
  • Process late media.
  • Optimize banners.
  • Check banners.
  • Check missing media/promotions.
  • Map categories.
  • Add content (search/category).
  • Onboard suppliers.
Requirements
  • Good attention to detail.
  • Commercial awareness.
  • Ability to multitask and prioritize workloads in fast-paced environments.
  • Good verbal and written communication skills.
  • Adobe CC - Photoshop.
  • MS Excel.
What We Offer

Ocado Retail Ltd offers a range of benefits to support the well-being and success of our colleagues, including:

  • 26 days annual leave plus bank holidays.
  • Up to 7% matched pension contributions.
  • 50% income protection.
  • 4x salary life insurance.
  • 15% discount.
  • 20% Marks and Spencer discount.
  • Company-paid private medical insurance.
  • Hybrid working (2-3 days a week).


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