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Ecommerce Operations Coordinator
2 months ago
Company Overview
At Ocado Retail, we are the driving force behind the world's largest online grocery service, committed to delivering an exceptional shopping experience for our customers. Our mission is to provide an extensive range of products, outstanding value, and seamless convenience.
Position Summary
The Ecommerce Operations Coordinator plays a vital role in enhancing the customer journey on our website and app. This position demands meticulous attention to detail and strong organizational skills to uphold best practices across all digital platforms.
Key Responsibilities
- Manage the categorization of new and existing products within our content management system.
- Oversee and assist with customer feedback reports to identify and resolve any website issues.
- Collaborate with the ecommerce team on various projects, including testing and site enhancements.
- Work alongside the marketing team to develop compelling event and promotional banners that align with our brand ethos.
- Foster strong relationships across departments to ensure cohesive teamwork.
Essential Skills
- Communicate regularly with internal teams regarding event outcomes and areas for improvement.
- Exhibit excellent communication skills, both verbal and written, adapting to different audiences.
- Demonstrate a results-driven approach, focusing on achieving successful outcomes for the team.
- Collaborate effectively with diverse teams, adjusting strategies to optimize working relationships.
- Employ problem-solving skills to identify challenges and leverage data to find effective solutions.
- Analyze data to define issues and create actionable plans.
Qualifications
- Customer-centric mindset.
- Exceptional attention to detail.
- Strong communication abilities.
- Highly organized and adaptable.
- Proficient in Microsoft Office applications.
Benefits
We prioritize the well-being of our employees by offering a comprehensive benefits package that includes:
- Annual bonus potential based on performance.
- Generous annual leave policy.
- Matching pension contributions.
- Life insurance coverage.
- Employee discounts on various products.
- Access to private medical insurance options.
- Flexible working arrangements.
Join us at Ocado Retail, where we are dedicated to creating a supportive and dynamic work environment that fosters growth and innovation.
