Operations Coordinator
1 week ago
About Mitsubishi Electric:
We are a leading technology company that contributes to the realization of a vibrant and sustainable society through continuous innovation and creativity. Our mission is to create a better tomorrow, and we are committed to achieving this goal through our work.
Job Summary:
The Operations Coordinator will play a critical role in supporting the regional branch to achieve sales budgets and company targets. This will involve processing customer purchase orders efficiently and in a timely manner, while ensuring that all order requirements are fulfilled. The Operations Coordinator will also be responsible for following up on orders to ensure timely delivery and will be the main point of contact for customers and internal stakeholders.
Key Responsibilities:
- Process customer purchase orders on the SAP GUI system
- Follow up on orders to ensure timely delivery
- Provide excellent customer service and support
- Deal with internal stakeholders, including credit control, logistics, procurement, stock team, customers, account managers, and branch managers
Requirements:
- Customer service experience is essential
- Excellent oral, written, analytical, and interpersonal skills are essential
- Industry experience or similar (HVAC/AC/Heating) is desirable
- Experience of using SAP and other CRM systems is essential
- IT literacy and competence in using Microsoft packages (Outlook, Excel, Word, and PowerPoint) is essential
Benefits:
- Generous annual leave allowance
- Flexible working options
- Pension
- Life assurance
- Group income protection scheme
- Private medical, dental insurance, and cash plan scheme
- Access to Mitsubishi's discount platform
- Colleague referral scheme
- Holiday buy
- Long service awards
- Cycle to work scheme
- Sports and social club
- Employee assistance programme
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