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eCommerce Solutions Manager
2 months ago
Join Computacenter as an
eCommerce Solutions Manager. If you have a strong passion for eCommerce and are eager to play a pivotal role in the evolution of our eCommerce offerings, this position is tailored for you. As an eCommerce Solutions Manager, you will hold comprehensive responsibility for a designated solution or domain, encompassing deployment, development, communication, training, and documentation. Your primary objective will be to maintain the solution's relevance to ensure client satisfaction, foster innovation, and smoothly incorporate new advancements into Computacenter.
What we provide:
- Flexible working arrangements and mobile work options – we value trust.
- Ongoing professional growth opportunities.
- A nurturing and inclusive corporate culture.
Key responsibilities include:
- Keep abreast of solution details and industry trends.
- Enhance the solution and strategize new features.
- Serve as the principal contact and authority for the solution.
- Comprehend and express business needs for solution enhancement.
- Evaluate solution performance metrics.
- Coordinate interdisciplinary teams during implementation initiatives.
- Assist clients throughout the solution's lifecycle.
- Collaborate with sales and management to promote the solution.
- Ensure adherence to operational protocols and manage stakeholder relationships.
- Effectively manage escalation procedures.
- Assess critical success factors and offer insights to senior leadership.
Qualifications:
- At least 3 years of experience in eCommerce.
- Proficiency in both technological and commercial processes.
- Thorough understanding of IT industry standards and exceptional communication skills.
- Highly driven with robust project management capabilities.
- Adept at collaborating in international, cross-functional teams.
