Customer Experience Manager Lead

4 weeks ago


Manchester, United Kingdom MAG Full time
About the Role: We are seeking a skilled Customer Experience Manager Lead to join our team at MAG. This is an exciting opportunity to lead our customer experience initiatives, driving excellence in guest satisfaction and colleague engagement.

The successful candidate will have significant operational leadership experience within hospitality and food service environments, with a proven track record of delivering results-driven training programs and improving guest experience scores. They will be responsible for working closely with our Global Systems and Compliance Manager to develop and implement colleague training strategies, as well as coordinating regular communications and live townhall events to foster a culture of continuous improvement.

This role requires strong interpersonal skills, with the ability to work effectively in a team and spot potential problems. The ideal candidate will be knowledgeable about promoting great processes while focusing on people, with a good eye for detail and the ability to celebrate progress rather than waiting for perfection.

About You: To succeed in this role, you will need:
  • SIGNIFICANT OPERATIONAL LEADERSHIP EXPERIENCE WITHIN HOSPITALITY AND FOOD SERVICE ENVIRONMENTS
  • EXPERIENCE OF MULTI-UNIT MANAGEMENT/INVOLVEMENT
  • LEADERSHIP SKILLS TO COORDINATE PROJECTS WITH OPERATIONAL TEAMS
  • KNOWLEDGEABLE ABOUT TRAINING LARGE SCALE TEAMS
  • EXPERIENCE OF FRANCHISE AGREEMENTS
  • EXCELLENT COMMUNICATION AND STAKEHOLDER MANAGEMENT SKILLS

About Us: At MAG, we are passionate about creating seamless and enjoyable travel experiences for airport passengers. Our company has a proud aviation heritage and a drive to push boundaries, and we are looking for like-minded individuals to join our team. If you are ready to reach new heights, please apply via the link below. Estimated salary: £65,000 - £80,000 per annum.

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