Customer Experience Lead

About This OpportunityWe are a dynamic and forward-thinking retailer, seeking a Customer Experience Lead to join our team. As a key member of our leadership group, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Key Responsibilities:Develop and implement strategies to improve customer...

Job SummaryThe Customer Experience Lead is responsible for overseeing the customer services team, processing sales orders, collections, and managing third-party haulage suppliers. This role covers all aspects of the customer service department, including inbound and outbound material, training and managing Customer Service Assistants, onboarding and training...

Job DescriptionWe are seeking a Customer Experience Lead to join our food and beverage team at ASM Global - Europe. This dynamic role involves overseeing the café bar, restaurants, bars, and events on both event nights and non-event days, ensuring exceptional guest experiences.Key Responsibilities:Manage till floats and reconciliations according to company...

Transformative OpportunityThis role offers a chance to lead customer experience transformation, champion digital enhancements, and deliver lasting change. As Customer Experience Transformation Lead, you will redefine customer journeys, modernise outdated processes, and embed a culture of customer excellence.Key Responsibilities:Redefine customer journeys:...

INFO - SALARY: - £60000 - £75000 LOCATION Manchester - JOB TYPE - Permanent **CUSTOMER EXPERIENCE INSIGHT LEAD (QUAL)** **£60,000 - £75,000** **UK REMOTE-FIRST** Are you a CX leader with a passion for driving meaningful change through insights? Harnham is collaborating with a well-known client-side organisation, seeking a dynamic individual to...

Job Title: Sales and Customer Experience Lead About the Role:We are looking for a highly motivated and experienced Sales and Customer Experience Lead to join our team in Manchester. The successful candidate will be responsible for delivering exceptional customer service, driving sales growth, and leading a high-performing team.The ideal candidate will have...

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

Civica UK Ltd is seeking an experienced Customer Support Manager to lead a dynamic support team in a fast-paced environment.The successful candidate will be responsible for managing the customer support operations, optimising processes, and handling customer requests while working closely with the Divisional Support Director.Key Responsibilities:Lead and...

Zuto is a pioneering car finance company that's revolutionizing the industry with simplicity and integrity. As a Customer Experience Transformation Lead, you'll play a crucial role in driving our mission forward.With a salary of £32,000, this exciting opportunity offers a chance to transform the car finance experience for hundreds of thousands of customers....

Our Lead Customer Experience Manager role is a brilliant step if you're ready to stretch your leadership skills to fully lead and inspire a management team and department.You will have clear accountability, realistic expectations and structured support.It's a win:win - we give you the time and space to coach your team and strengthen your leadership skills,...

About the Role: We're looking for a skilled Customer Success Leader to join our team in the UK. As a key member, you'll be responsible for leading our Customer Success team, ensuring they deliver exceptional customer experiences across all channels. Your role will involve balancing team management, customer satisfaction, and operational efficiency to support...

Key Role: Customer Experience Manager">Rendall & Rittner, a renowned Residential Leasehold Property Management company, is seeking a skilled Customer Experience Manager to lead the customer experience team and drive exceptional service delivery.">The successful candidate will be responsible for managing a new team, training, mentoring, and ensuring seamless...

About the Role: We are seeking a skilled Customer Experience Manager Lead to join our team at MAG. This is an exciting opportunity to lead our customer experience initiatives, driving excellence in guest satisfaction and colleague engagement.The successful candidate will have significant operational leadership experience within hospitality and food service...

Job Title: Customer Experience DirectorMorrisons, a leading food retailer in the UK, is seeking a highly motivated Customer Experience Director to join its team. This role presents an exceptional opportunity for an experienced professional to shape the customer experience strategy and drive business growth through exceptional customer service.As a Customer...

**Level 2 Customer Service Practitioner Apprenticeship** **CareerMakers Recruitment** (M4 1LE) are seeking a highly motivated and customer - focused **Customer Service Practitioner** to join their team as an apprentice. In this role, you will be responsible for providing exceptional service to our customers and ensuring their satisfaction with our products...

Our client is a Manchester based not-for-profit organisation. **Role purpose** - To deliver a seamless customer experience across all stages and touchpoints in the customer journey helping our client to continually achieve greater customer satisfaction and increased efficiency. - To play a key role in outlining and shifting how customers perceive our client...

Are you passionate about driving change, delivering exceptional customer experiences, and leading a high-performing team?We're seeking a Customer Experience Manager to work with Saint-Gobain Glassolutions , driving the development of our customer journey, enhancing digital tools, and leading our Customer Experience team.Glassolutions is part of Saint-Gobain...

Customer Journey OwnerA unique opportunity has arisen for a skilled Customer Journey Owner to join our team at MERJE. This role offers the chance to shape cutting-edge customer experiences using innovative technologies, including generative AI.We are revolutionizing the industry with our digital credit card and partnerships with major brands. Backed by...

We are Smart DCC Together we're building a greener tomorrow Connecting every home and business to a single, secure smart meter network is a huge undertaking. So you can imagine the scale - and variety - and opportunities for the people who'll help us do it. The role Head of Customer Experience Hybrid Working from one of 3 Hub Locations, London,...

Job SummaryWe are seeking an experienced CRM Lead to develop and execute a global CRM marketing strategy across our experience brands and airports worldwide, including Manchester Airport Group.About the RoleWork with the Head of Customer Marketing to create and implement a CRM strategy that boosts engagement, retention, and lifetime value (LTV) across email,...