Current jobs related to Lead Customer Experience Manager - Manchester - Sainsbury'S

  • Customer Experience Advocate

    2 weeks ago

    Manchester, United Kingdom Customer Labs Full time

    Job ResponsibilitiesWe're seeking a Complaints & Customer Service Executive to join our Operational Excellence Development team. Your primary focus will be on providing top-notch customer service and resolving complaints efficiently.Deliver responsive and empathetic customer service via various channelsAnalyze and resolve complex customer complaints in a...

  • Customer Experience Data Specialist

    3 weeks ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    Are you a seasoned data analyst looking for a new challenge? Do you have a passion for delivering actionable insights that drive business growth? If so, we want to hear from you!We are seeking a senior insight analyst to join our Program Manager, EMEA/APAC team, where you will play a pivotal role in shaping our customer strategies and enhancing overall...

  • Customer Experience Lead

    1 month ago

    Manchester, United Kingdom European Tech Recruit Full time

    About the RoleEuropean Tech Recruit, a specialist construction cost engineering practice with expertise in civil engineering and infrastructure, is seeking an experienced Customer Success Manager to lead our team of 4.This dynamic role plays a pivotal part in driving customer satisfaction, retention, and growth. You will oversee both pre-sales and post-sales...

  • Senior Customer Data Analyst

    1 month ago

    Manchester, United Kingdom Program Manager, EMEAAPAC Full time

    We are seeking a Senior Customer Insight Analyst to join our team in EMEA/APAC.In this role, you will work closely with cross-functional teams to deliver insights that improve customer retention and elevate customer lifetime value.About the Role:Collect, analyze, and interpret customer data to uncover patterns and trends.Lead initiatives that proactively...

  • Senior Sales Team Lead

    4 weeks ago

    Manchester, United Kingdom Ted Experience Full time

    Job Title: Senior Sales Team LeadEstimated Salary: £40,000 - £55,000 per annumAbout the Role:This is an exciting opportunity to join Ted Experience as a Senior Sales Team Lead. As a key member of our sales team, you will be responsible for driving performance and achieving sales targets in your assigned territory.Main Responsibilities:Lead and manage a...

  • Customer Experience Lead

    1 month ago

    Manchester, United Kingdom The Boots Company PLC Full time

    About This OpportunityWe are a dynamic and forward-thinking retailer, seeking a Customer Experience Lead to join our team. As a key member of our leadership group, you will be responsible for developing and implementing strategies to enhance customer satisfaction and loyalty.Key Responsibilities:Develop and implement strategies to improve customer...

  • Customer Experience Manager

    3 weeks ago

    Manchester, United Kingdom Europcar Full time

    **Europcar is looking for Customer Experience Managers** You've probably heard of Europcar. You probably think we just rent cars at the airport. We do so much more! Would you like to be part of the Europcar team? We are looking for a **Customer Experience Manager** at our Manchester Airportlocation. **Main purpose of the role**: As Customer Experience...

  • Customer Service Ambassador

    3 weeks ago

    Manchester, United Kingdom Customer Labs Full time

    About UsWe are a team of passionate individuals who thrive on delivering exceptional customer experiences at Customer Labs.

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom Alex James Digital Full time

    Our client are a fast growth business. They are now looking for a Customer Experience Manager to join the team. **Your role will involve**: - Creating a professional, customer-focused environment, driving continuous improvement and customer satisfaction by proactively engaging with customers and listening to customer feedback. - Lead the review of...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom IP Integration Full time

    Job OpportunityAt IP Integration, we're looking for a highly skilled Customer Experience Manager to lead our service delivery operations.Key Highlights:Opportunity to work in a dynamic and agile organisation.Flexible working arrangements, including remote work options.Ongoing training and development opportunities.Benefits package, including private health...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom Hays Specialist Recruitment Limited Full time

    Customer service manager needed to join very reputable company in Manchester city centre. Your new company Hays are recruiting exclusively for a customer service manager, this role is based on the outskirts of Manchester is a permanent role for a luxurious business. Your new role What you'll need to succeed You will have previous customer service management...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom Gamma Full time

    About UsWe at Gamma are passionate about delivering innovative Unified Communications as a Service (UCaaS) solutions to our customers. With a strong presence in the UK, German, Spanish, and Benelux markets, we continue to expand our reach across Europe. Our focus on digital automation enables us to provide Gamma-powered services to SME customers through our...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom IP Integration Full time

    Job Title: Customer Experience ManagerAbout the Role:This is an exciting opportunity to join IP Integration as a Customer Experience Manager. The successful candidate will be responsible for developing, operating, and continually improving services for our customers. The role involves delivering and reporting on KPIs, SLAs, and other objectives during...

  • Sales and Customer Experience Lead

    4 weeks ago

    Manchester, United Kingdom Clarks Full time

    Join Clarks as a Sales and Customer Experience Lead, earning a salary of approximately £25,500 per year. This role offers opportunities for career growth, education grants, and flexible working arrangements.Key responsibilities include managing the shop floor, developing and implementing merchandising strategies, and supporting team members. You will be...

  • Customer Experience Manager

    4 weeks ago

    Manchester, United Kingdom Gamma Full time

    About the Role: We are seeking an experienced Customer Experience Manager to join our team in Manchester. In this pivotal role, you will play a crucial part in developing and maintaining a high-performing team of CX Consultants who will provide exceptional support to our existing customers.The ideal candidate will have experience working with AWS or other...

  • Internal Recruitment Manager

    2 weeks ago

    Manchester, United Kingdom Lead Talent Full time

    Lead Talent is on the search for an Internal Recruitment Manager to join a leading fundraising company who support a wide range of Charities across the UK. As the Internal Recruitment Manager, you will take the lead managing the high volume recruitment campaigns to source fundraisers to deliver on the expectations of existing and new future campaigns for...

  • Customer Service Advisor

    2 weeks ago

    Manchester, United Kingdom Samsung Experience Store Full time

    We are Partner Retail Services, a part of the PJ Investment Group. Through an extensive network of companies, we have developed a market leading end-to-end retail solution, handling every step of our customers’ journey. We partner with Samsung UK and operate the Samsung Experience Stores on the UK high street and online. **What can you expect in return...

  • Customer Care Officer

    7 months ago

    Manchester, United Kingdom Eco Assets Manager Full time

    Title: Customer Care! Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback. - Provide personalized assistance and guidance to customers, helping them...

  • Customer Experience Manager

    2 weeks ago

    Manchester, United Kingdom Xero Full time

    Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive. At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of...

  • Sales Performance Lead

    4 weeks ago

    manchester, United Kingdom Ted Experience Full time

    Ted Experience is offering a competitive salary of £50,000 - £60,000 per annum, plus a comprehensive benefits package including a corporate expense card, five days paid training, and a pension scheme. This is an excellent opportunity for a motivated and ambitious individual to join our team and contribute to the growth and success of Ted Experience.Key...

Lead Customer Experience Manager

2 months ago

Manchester, United Kingdom Sainsbury'S Full time

Our Lead Customer Experience Manager role is a brilliant step if you're ready to stretch your leadership skills to fully lead and inspire a management team and department.
You will have clear accountability, realistic expectations and structured support.
It's a win:win - we give you the time and space to coach your team and strengthen your leadership skills, and you help us to create an even better in-store experience for our customers and colleagues.
Your leadership experience could be in any customer focussed industry, not necessarily Food Retail.
In fact, we're keen to nurture the broadest mindsets in order to grow a management team that operates effectively across the store, so don't worry if you don't have the technical knowledge, we're looking primarily for the desire to achieve success through your people and a love for connecting with customers.
What you'll be doing Our purpose is that driven by our passion for food, together we serve and help every customer.
You'll be working in one of our busiest and most complex stores, reporting directly to the Store Manager and leading a team of managers.
It's fast-paced.
Every day will bring unexpected challenges.
You won't always have the answers - that's fine - but by solving short-term problems and making medium-term changes, you'll support your team to keep delivering.
As a Customer Experience leader your job is to delight and inspire customers all the way from the car park to the checkout.
Whether they're collecting online orders, stocking up on essentials or filling up with petrol, you'll make sure they enjoy the very best experience.
Specifically, your role is to set the direction of travel in your area for the next 1-3 months.
What success looks like There's a lot to learn.
Every day you'll be strengthening your existing leadership skills and adding new ones, here's how: You'll be coaching, motivating and guiding your managers to work as a productive team, building their capabilities and leading them through change You've mastered helping your team put themselves in the customers' shoes, taking genuine pride in how we deliver a better service and spot opportunities You'll be leading through communication; clearly articulating how we're performing and inspiring improvements for now, and the next quarter You will be developing yourself as the operational expert and acting as a role model for your team You're confident making decisions at pace and feel empowered and accountable to run your area of the store - and to deputise for the Store Manager About you You might currently be managing a smaller supermarket or convenience store or already in a team leadership role.
Maybe you're looking for a new challenge after a career break or transferring from another big store retail environment or another sector.
Wherever you're working now, you've demonstrated you can make a difference and love being part of a team.
What matters most is you - that you're motivated to develop, dedicated to bringing out the best in others and, like all of us, passionate about customer service.
After all, that's what our stores are all about.
Where next?
Join Sainsbury's instore management teams and you'll enjoy the support and the opportunity to deliver excellence.
When joining us you will receive a clear induction and orientation alongside a training plan specific to your needs that you'll build alongside your manager.
They will support and coach you to deliver great performance, whilst having plenty of time to develop.
As one of our Lead Managers you could move into a Deputy Store Manager or Store Manager role with us.
You'll also be well placed for a leadership challenge in head office or across the Sainsbury's family: Habitat, Tu, Argos, Sainsbury's Bank and Nectar 360.
Trust us - we know how to make the most of your potential.
What we'll give you Salary will be dependent upon your experience as well as the store size, complexity and location.
Alongside this, we also offer a great range of benefits for our managers, including: Discount card - 10% discount off on your shopping at Sainsbury's, Argos, Tu and Habitat after four weeks.
This increases to 15% discount off at Sainsbury's every Friday and Saturday and 15% off at Argos every pay day.
Free food and hot drinks provided for Colleagues in all our stores.
Generous holiday entitlement, maternity and paternity leave.
Pension - we'll match 4-7% of your pension contributions.
Sainsbury's share scheme - build up an investment at discounted rates Wellbeing support - access to emotional support, counselling, legal and financial advice Colleague networks - link with like-minded people to help fulfil your potential.
Our Cycle to Work scheme gives you the opportunity to hire a new bike and cycling equipment, whilst saving on tax and NI.
Special offers on gym memberships, restaurants, holidays, retail vouchers and more.
Click 'apply' to start your Sainsbury's journey