Customer Care Officer

7 months ago


Manchester, United Kingdom Eco Assets Manager Full time

Title: Customer Care Job Description: Are you passionate about providing top-notch customer service? Join our team as a Customer Care Officer. Responsibilities: - Engage with customers in a friendly and professional manner, promptly addressing their inquiries, concerns, and feedback.
- Provide personalized assistance and guidance to customers, helping them navigate our products/services and resolve any issues they encounter.
- Demonstrate empathy and patience when handling challenging situations, turning negative experiences into positive outcomes.
- Collaborate with team members and other departments to escalate and resolve complex customer issues efficiently.
- Continuously strive to exceed customer expectations by going above and beyond to deliver WOW-worthy service.
- Keep detailed records of customer interactions and feedback, identifying trends and opportunities for improvement. Skills and Abilities: - Exceptional communication skills in English, both verbal and written, with a knack for building rapport and connecting with customers.
- Strong problem-solving abilities and the ability to think on your feet in high-pressure situations.
- Empathy and compassion towards customers, coupled with a genuine desire to help and serve others.
- Adaptability and resilience to thrive in a dynamic, ever-changing environment. - Attention to detail and accuracy, ensuring every customer interaction is handled with care and precision.
- Tech-savviness, with the ability to quickly learn and navigate various software systems and tools.

**Salary**: £11.00 per hour

Reference ID: Customer Care


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