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Customer Care Representative
3 weeks ago
The Customer Care / Sales Order Representative will have direct interaction with external as well as internal customers on a daily basis.
All work is done in compliance with department Standard Operating Procedures, order entry procedures and Sarbanes-Oxley.
**What you will be doing**
- Reviews, enters and books orders according to order entry policies and procedures; proactively follows-up with customers to resolve order entry issues and escalate when necessary.
- Monitor order hold reports and take action based on need; understand importance of revenue recognition in relation to order booking/entry.
- Shipment scheduling according to product availability.
- Invoicing of shipped orders
- Arranging goods collections
- Actively and diligently pursues answers from internal resources.
- Strong communication and multi-tasking skills with a focus on strong attention to detail.
- Able to work independently; motivated to seek guidance from wider network of colleagues.
- Other duties as assigned.
**Qualifications**
- Experience preferably in a fast-paced, manufacturing or life sciences Customer Care or Customer experience environment.
- Professional demeanor; excellent phone skills, strong attention to detail, team player.
- Customer-first attitude a must; understands that the customer is the driving force behind all activity.
- Ability to work in a high-volume environment with mínimal supervision is required.
- Experienced ERP, Microsoft Office proficiency.
- Excellent time management and organizational skills with the ability to effectively prioritise
- European language(s) desirable (German preferred)
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