Customer Care Officer
6 months ago
Title: Customer Care Representative
**Job Description**:
We are currently seeking a dedicated and empathetic Customer Care Representative to join our team. In this role, you will be responsible for providing exceptional customer service and support to our valued clients.
**Responsibilities**:
- Provide accurate product information, pricing details, and assistance with orders and returns.
- Handle customer complaints and concerns with patience and empathy, striving to achieve satisfactory resolutions.
- Escalate unresolved issues to appropriate departments or supervisors for further assistance.
- Document customer interactions and feedback for analysis and continuous improvement.
- Adhere to company policies, procedures, and guidelines in all customer interactions.
- Build and maintain positive relationships with customers through friendly and personalized interactions.
**Skills**:
- Excellent communication skills in English, both verbal and written.
- Strong interpersonal skills and the ability to empathize with customers' needs and concerns.
- Exceptional problem-solving abilities and the ability to remain calm under pressure.
- Active listening skills and the ability to understand and address customer inquiries effectively.
- Adaptability to changing priorities and customer demands.
**Salary**: £11.00 per hour
Reference ID: Customer Care
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