Customer Care Advisor
3 weeks ago
Founded in 2007 Club L was created with the vision of offering long-lasting luxury styles, trend-oriented collections with a twist and unique, statement designs that offer both exceptional quality and fit in an otherwise saturated market of fast-fashion and throw away goods.
Accessible luxury through considered purchasing, limited edition collections that leave no wastage and responsible and ethical manufacturing are at the heart of the brand, world-renowned for its premium fabrications, inclusive sizing and affordable price points.
About Us Club L London are the next-generation online retailer refining accessible luxury for forward-thinking women worldwide.
Delivering timeless and trend-oriented styles in sizes 4-20 for every life moment, we design proudly in-house in the UK; with premium quality, exceptional fit and affordable style at the forefront.
Collaboration, communication and curiosity drive our extraordinary workforce – an ambitious team of diverse, experienced and up-and-coming talents that we think you'd fit right into.
A role at Club L is more than a job, it's a lifestyle for the innovative, inspired and intuitive thinker.
The Role Club L London is excited to be growing the Customer Care team
Full Time & Part Time Roles Available – Evenings & Weekends: Full Time Hours – Monday – Thursday 10am – 6pm in our Manchester office, Sunday 10am – 6pm (WFH) Part Time Hours - Monday – Friday either 10am – 2pm or 11am – 3pm (WFH & in office options) This role offers some homeworking, but you must be available to come into our Head Office in Trafford Park, Manchester for an initial 1-week paid training period and for monthly check-ins thereafter.
As such, please ensure you are based in a commutable distance from the office and able to commit to the above travel.
Responsibilities Providing customer support through email and instant messages Great communicator and listener Problem solving mindset - you should be able to solve problems, show empathy, make customers feel heard, valued and appreciated Provide excellent customer service with great attention to detail Reply to customer queries in a professional manor and ensure that they receive a response that resolves their issue Resolve customer inquiries efficiently and quickly Be confidant in following Club L procedures and making decisions Knowing company products and services to effectively communicate with customers and provide them with the correct resolution Requirements This is an entry level role, however previous customer service experience is advantageous Ability to provide a positive customer experience Good English writing skills with good attention to grammar and sentence structure Ability to manage and handle customers via email and instant messaging Working knowledge of Shopify, Zendesk or other Help Desk services would be beneficial Good communication and interpersonal skills Ability to work in a fast-paced environment Ability to work independently as well as being a great team player What's on offer?
Annual bonus scheme 25 days of annual leave (pro-rated if part time) Extra day off for your birthday Cycle to work scheme Enhanced pension contribution Enhanced maternity policy 40% staff discount Healthcare Cashplan Free onsite gym (Manchester office) Social events
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