Customer Care Advisor
6 months ago
Location: Manchester M15 5RL
Contract: Permanent, full time, 4 days per week in the office
Hours: 40 hours per week Mon-Fri
**Salary**: £23,000 per annum
**About M247**
We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.
**Position**:
**The role**
Want to work in a super friendly and supportive team? Then look no further and join M247 as a Customer Service Advisor You’ll be working on behalf of M247, taking calls from our customers and colleagues, helping them with any queries they may have.
Customer experience is something that is hugely important to us and delighting our customers will be your number one priority. We aim to fix any issues first time, which means we want team members who are dedicated to providing first class customer service, every time.
**Key responsibilities include but are not limited to**:
- Completion of customer checks and updating customer contact details.
- Amending existing contracts to reflect upgrades/site moves/contract changes/cancellations.
- Processing customer requests.
- Maintaining a high level of quality on each call or contact and exceeding the customers’ expectations.
- Understanding customer needs and providing suitable resolutions.
- Maintaining and building customer relations. Working to department targets.
**Requirements**:
**Key personal skills needed**:
- Previous experience in a customer service / customer facing role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail The ability to work under pressure and prioritise workload
**Other information**:
**_Your package and perks_**_ _
- On top of your basic salary, in recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, Company Pension Scheme, support with working towards any professional qualifications relating to your role, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more. _
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