Customer Care Advisor

6 months ago


Manchester, United Kingdom M247 Full time

Location: Manchester M15 5RL

Contract: Permanent, full time, 4 days per week in the office

Hours: 40 hours per week Mon-Fri

**Salary**: £23,000 per annum

**About M247**

We’re so proud of the people and team at M247; our success and growth are a real joint effort. The key to our amazing team is simple - we focus on recruiting the best person for the job. We then create opportunities and equip you with the skills you need to build a successful career.

**Position**:
**The role**

Want to work in a super friendly and supportive team? Then look no further and join M247 as a Customer Service Advisor You’ll be working on behalf of M247, taking calls from our customers and colleagues, helping them with any queries they may have.

Customer experience is something that is hugely important to us and delighting our customers will be your number one priority. We aim to fix any issues first time, which means we want team members who are dedicated to providing first class customer service, every time.

**Key responsibilities include but are not limited to**:

- Completion of customer checks and updating customer contact details.
- Amending existing contracts to reflect upgrades/site moves/contract changes/cancellations.
- Processing customer requests.
- Maintaining a high level of quality on each call or contact and exceeding the customers’ expectations.
- Understanding customer needs and providing suitable resolutions.
- Maintaining and building customer relations. Working to department targets.

**Requirements**:
**Key personal skills needed**:

- Previous experience in a customer service / customer facing role
- A genuine passion for helping people
- Confident communicator with a professional and friendly manner
- Excellent listening skills and an ability to problem solve
- A fast learner with an attention to detail The ability to work under pressure and prioritise workload

**Other information**:
**_Your package and perks_**_ _
- On top of your basic salary, in recognition of your hard work, you’ll be entitled to 25 days holiday + bank holidays with purchasing scheme available, Healthcare Cash Plan and PERKS, Company Life Assurance, Company Pension Scheme, support with working towards any professional qualifications relating to your role, Enhanced Paternal Leave, Employee Assistance Programme, a challenging and learning focused work environment, plus more. _



  • Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...

  • Debt Advisor

    6 months ago


    Manchester, United Kingdom The Debt Advisor Full time

    **Job Description and Specification** Job Title: Debt Advisor Department: The Debt Advisor Responsible to: Head of Operations Hours of work: 35 hours per week Main Purpose: To provide whole of market advice to prospective consumers The Debt Advisor is a rapid growing business with a firm foothold in the IVA and Debt Management market. We are looking to...


  • Manchester, United Kingdom Switch Advisor Ltd Full time

    Join Our Team as a Top Customer Service Representative in Manchester! We are seeking top talents like you to become an integral part of our customer-centric team and set new standards for excellence as we need to grow and expand. **About Us**: At Switch Advisor, we are committed to providing unparalleled customer service, and our success is driven by...

  • Client Services

    6 months ago


    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and challenging. Our work environment includes: - Modern office setting - On-the-job training - Casual work attire - Regular social events **Position**:Customer Support Representative **Location**:Manchester **Responsibilities**: - Identify and...


  • Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to **£**23,200 per annum. **Customer Service Advisor benefits**: If you are successful we can offer you a company culture that promotes work life balance, a commitment to continued learning and development, access to mental health support, a fantastic benefits package which includes a competitive...


  • Manchester, United Kingdom Switch Advisor Partners Full time

    **About us** Switch Advisor Partners is a small business in Manchester. We are professional, supportive and creative. Our work environment includes: - Modern office setting - Regular social events - Company perks - Safe work environment Customer Service Assistant **Duties**: - Provide exceptional customer service by responding to inquiries and...


  • Manchester, United Kingdom Complete Training Full time

    **Customer Service Advisor** **Job Type**: Full Time, Permanent **Location**:Manchester **Salary**:£23,200 per annum **The Role** Complete Training are recruiting for customer service advisors. Full Training is included to prepare you for this role Customer Service Advisors are the first point of contact for all of our customers, support with...


  • Manchester, United Kingdom The Recruitment Source Full time

    We’re recruiting for Customer Service Advisors to earn up to £26,410 per annum. **Customer Service Advisor benefits**: - Subsidised onsite gym and discounts on external gyms - Cycle to work scheme - Private healthcare and Digital GP via Aviva - Dental and other healthcare options - Company pension plan and Life Assurance which gives you extra peace of...


  • Manchester, United Kingdom Rhodium Consulting Limited Full time

    **Customer Service Advisor** **Do you have experience in the electrical wholesales industry?** We are recruiting for a customer service advisor for our client in the Manchester area. As a Customer Service Advisor you will: - Exceed customers’ expectations and keep customer service standards maintained - Support all aspects of the customer journey from...


  • Manchester, United Kingdom Walters People Full time

    Customer Service Advisor Salary: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Customer Service Advisor **Salary**: £23000 - £24000 Location: Manchester Keywords: Customer Service, Advisor, Manchester Our client is seeking a dedicated and enthusiastic Customer Service Advisor to join their team in Manchester....


  • Manchester, United Kingdom Mettle Full time

    **Customer Service & Operations**, **Customer**: **Customer Service Advisor**: Manchester, United Kingdom Permanent Full Time R-00227290 **Power up what you do**: **This role is in Mettle**: Mettle is for sole traders and limited companies with up to two owners (only one owner can access the account). Our people work differently depending on their jobs...


  • Manchester, United Kingdom Boots Full time

    Summary Job Reference: - 220336BR Manchester, Fort Fixed Term We are now recruiting Christmas Customer Advisors for our Manchester, Fort store. Available shift patterns: Monday - Friday 8:00am-8:30 pm Saturday - 8.30am-19:30pm Sunday - 10:am-17.30 pm **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity,...


  • Manchester, United Kingdom Boots Full time

    Summary Job Reference: - 220004BR Manchester, Middleton Shopping Centre Fixed Term We are now recruiting Christmas Customer Advisors for our Manchester, Middleton Shopping Centre store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether...


  • Manchester, United Kingdom Boots Full time

    Summary Job Reference: - 217341BR Manchester, Piccadilly Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Manchester, Piccadilly store. Shift patterns may appear below Available shift patterns: Wed, Thu & Fri 11.30-20.00 Sat 10.00-18.30 & Sunday 11.30-17.30 **Christmas Customer Advisor** Joining us as a Christmas...


  • Manchester, United Kingdom Boots Full time

    Summary Job Reference: - 217402BR Manchester, Trafford Retail Park Fixed Term Part-time We are now recruiting Christmas Customer Advisors for our Manchester, Trafford Retail Park store. Shift patterns may appear below Available shift patterns: Mon Wed Fri 11:45am -20:15pm Mon Wed Sat 08:00am-16:30pm **Christmas Customer Advisor** Joining us as a...


  • Manchester, United Kingdom Boots Full time

    Summary Job Reference: - 219456BR Manchester, Market Street Fixed Term We are now recruiting Christmas Customer Advisors for our Manchester, Market Street store. The exact shift patterns will be discussed at interview. **Christmas Customer Advisor** Joining us as a Christmas Customer Advisor is a great opportunity, whether it’s your first job and...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor - Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts An exciting opportunity for a Customer Service Advisor to join a well established Financial Services business, based in Manchester. You will be working within the customer service team, speaking to existing customers...


  • Manchester, United Kingdom Page-Hired Full time

    **Customer Service Advisor Manchester** - Salary £22,000 - Great company benefits - Generous holiday allowance - Excellent staff discounts You will be working within the customer service team, speaking to existing customers assisting with general queries. Our client are a well established Financial Services business based in Manchester, they are currently...


  • Manchester, United Kingdom The Recruitment Source Full time

    Manchester - M17 1TN We’re recruiting for Customer Service Advisors to earn £10.87 per hour. **Customer Service Advisor benefits**: - 28 days Paid Annual Leave pro-rata for PAYE (inclusive of statutory holiday) Training is included to prepare you for this role **Customer Service Advisor role**: **Customer Service Advisor pay**: £10.87 per...


  • Manchester, United Kingdom Walters People Full time

    Job Title: Customer Service Advisor Salary: £22,500 - £27,000 Location: Manchester Customer Service Advisor **Salary**: £22,500 - £27,000 Location: Manchester Keywords: Customer Service, Insurance, Renewal Advisor, Manchester We are seeking a passionate and dedicated Customer Service Advisor to join our team. This role offers an excellent opportunity...