Customer Service Advisor

5 months ago


Manchester, United Kingdom Switch Advisor Ltd Full time

As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.

**Responsibilities**:

- Provide exceptional customer service to clients by answering inquiries and resolving issues in a timely manner
- Assist customers with account inquiries, transactions, and financial services
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers through various channels
- Collaborate with other team members to ensure customer satisfaction and achieve performance goals

**Requirements**:

- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills and ability to work independently

**Job Types**: Full-time, Permanent

**Salary**: From £23,574.41 per year

**Benefits**:

- Company events
- On-site parking

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme
- Performance bonus

Ability to Commute:

- Manchester (preferred)

Work Location: In person



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