Customer Service Advisor
5 months ago
As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction.
**Responsibilities**:
- Provide exceptional customer service to clients by answering inquiries and resolving issues in a timely manner
- Assist customers with account inquiries, transactions, and financial services
- Analyze customer needs and recommend appropriate products or services
- Communicate effectively with customers through various channels
- Collaborate with other team members to ensure customer satisfaction and achieve performance goals
**Requirements**:
- Previous experience in customer service or a related field is preferred
- Strong communication skills, both verbal and written
- Ability to analyze customer needs and provide appropriate solutions
- Excellent problem-solving skills and attention to detail
- Ability to multitask and prioritize tasks in a fast-paced environment
- Strong organizational skills and ability to work independently
**Job Types**: Full-time, Permanent
**Salary**: From £23,574.41 per year
**Benefits**:
- Company events
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Bonus scheme
- Performance bonus
Ability to Commute:
- Manchester (preferred)
Work Location: In person
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